Planned Maintenance and Incidents
There are 12 incidents or planned maintenances that may be affecting customers on our network.
412837: MAINTENANCE AFFECTING SERVICES Last updated:(06 Oct 2026 11:44hrs)
Status: Currently open.
Location: London W3.
Location: London W3.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
411892: MAINTENANCE AFFECTING TV SERVICES Last updated:(06 Oct 2026 08:16hrs)
Status: Currently open.
Location: Dartford DA1.
Location: Dartford DA1.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 07/10/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411227: MAINTENANCE AFFECTING SERVICES Last updated:(06 Oct 2026 08:15hrs)
Status: Currently open.
Location: Birmingham B5.
Location: Birmingham B5.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 07/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412069: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 Oct 2026 08:11hrs)
Status: Currently open.
Location: Bristol BS48 BS3.
Location: Bristol BS48 BS3.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 07/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410722: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 Oct 2026 08:10hrs)
Status: Currently open.
Location: Birmingham B31.
Location: Birmingham B31.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 07/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411354: MAINTENANCE AFFECTING SERVICES Last updated:(05 Oct 2026 09:17hrs)
Status: Currently open.
Location: Basingstoke RG21.
Location: Basingstoke RG21.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
408846: MAINTENANCE AFFECTING SERVICES Last updated:(05 Oct 2026 09:14hrs)
Status: Currently open.
Location: Gloucestershire GL3.
Location: Gloucestershire GL3.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
411519: MAINTENANCE AFFECTING SERVICES Last updated:(05 Oct 2026 09:08hrs)
Status: Currently open.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
415216: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(06 Oct 2026 16:40hrs)
Status: Closed.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
We have a network incident in the Huntingdon PE28 postcode area intermittently affecting phone and Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (06 Oct 2026 16:40hrs)
This incident was closed on Tuesday, October 6th, 2026 at 16:40hrs.
This incident was closed on Tuesday, October 6th, 2026 at 16:40hrs.
Update (06 Oct 2026 16:39hrs)
We have monitored the site over the course of today and have not detected any repeat of the intermittent network failures.
Customers should continue to find services to be stable and working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We have monitored the site over the course of today and have not detected any repeat of the intermittent network failures.
Customers should continue to find services to be stable and working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (06 Oct 2026 08:59hrs)
Following equipment re-configuration yesterday, services have been stable since 16:45 05/10/26.
Customers should now find services to be working as expected.
Further remedial work may be required today, so we will continue to monitor services to ensure they remain stable.
Following equipment re-configuration yesterday, services have been stable since 16:45 05/10/26.
Customers should now find services to be working as expected.
Further remedial work may be required today, so we will continue to monitor services to ensure they remain stable.
Update (05 Oct 2026 16:51hrs)
Our engineers have successfully completed all equipment checks. We are now liaising with our third-party providers to continue the investigation and identify the root cause.
Further updates will be provided once new information becomes available.
Our engineers have successfully completed all equipment checks. We are now liaising with our third-party providers to continue the investigation and identify the root cause.
Further updates will be provided once new information becomes available.
Update (05 Oct 2026 14:44hrs)
Our engineer is on-site and performing checks on our equipment.
We will provide a further update by 16:00.
Our engineer is on-site and performing checks on our equipment.
We will provide a further update by 16:00.
414838: MAINTENANCE AFFECTING SERVICES Last updated:(06 Oct 2026 14:27hrs)
Status: Closed.
Location: Hertfordshire SG3.
Location: Hertfordshire SG3.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (06 Oct 2026 14:27hrs)
This Planned Maintenance was completed on Tuesday, October 6th, 2026 at 14:27hrs.
This Planned Maintenance was completed on Tuesday, October 6th, 2026 at 14:27hrs.
413376 MAINTENANCE AFFECTING SERVICES Last updated:(06 Oct 2026 08:08hrs)
Status: Closed.
Location: Derby CF10, DE24, DE72.
Location: Derby CF10, DE24, DE72.
There is essential maintenance taking place between the hours of 08:00 and 10:00 on 05/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (06 Oct 2026 08:08hrs)
This Planned Maintenance was completed on Tuesday, October 6th, 2026 at 08:08hrs.
This Planned Maintenance was completed on Tuesday, October 6th, 2026 at 08:08hrs.
410752: MAINTENANCE AFFECTING SERVICES Last updated:(06 Oct 2026 08:07hrs)
Status: Closed.
Location: Oadby LE2.
Location: Oadby LE2.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (06 Oct 2026 08:07hrs)
This Planned Maintenance was completed on Tuesday, October 6th, 2026 at 08:07hrs.
This Planned Maintenance was completed on Tuesday, October 6th, 2026 at 08:07hrs.