Planned Maintenance and Incidents

There are 11 incidents or planned maintenances that may be affecting customers on our network.

411762: MAINTENANCE AFFECTING SERVICES Last updated:(24 Sep 2026 08:32hrs)

Status: Currently open.
Location: Stafford ST19.

There is essential maintenance taking place between the hours of 00:00 and 06:00 Friday 25/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

408777: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Sep 2026 08:31hrs)

Status: Currently open.
Location: Carfin ML1.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 25/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

411680: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(23 Sep 2026 08:36hrs)

Status: Currently open.
Location: Bournemouth BH9.

There is emergency maintenance taking place between the hours of 09:00 and 16:00 Thursday 24/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

413861: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 Sep 2026 10:46hrs)

Status: Closed.
Location: Ongar CM5.

We have a network incident in Ongar CM5 affecting Internet services. Our team are looking into this and will provide an update by 11:00.

Please do not reset your equipment.

Update (24 Sep 2026 10:46hrs)
This incident was closed on Thursday, September 24th, 2026 at 10:46hrs.

Update (24 Sep 2026 10:46hrs)
Engineers monitoring this incident have seen services stable for the last hour, we are continuing to work with our third party carrier in this area to identify the cause of this incident however Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

410988: MAINTENANCE AFFECTING SERVICES Last updated:(24 Sep 2026 08:27hrs)

Status: Closed.
Location: Lowestoft NR32.

There is essential maintenance taking place between the hours of 06:00 and 08:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (24 Sep 2026 08:27hrs)
This Planned Maintenance was completed on Thursday, September 24th, 2026 at 08:27hrs.

411053: MAINTENANCE AFFECTING SERVICES Last updated:(24 Sep 2026 08:26hrs)

Status: Closed.
Location: Reading RG5.

There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (24 Sep 2026 08:26hrs)
This Planned Maintenance was completed on Thursday, September 24th, 2026 at 08:26hrs.

412380: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(24 Sep 2026 08:26hrs)

Status: Closed.
Location: Crawley RH10.

Update (24 Sep 2026 08:26hrs)
This incident was closed on Thursday, September 24th, 2026 at 08:26hrs.

411526: MAINTENANCE AFFECTING SERVICES Last updated:(24 Sep 2026 08:25hrs)

Status: Closed.
Location: Thirsk YO7.

There is essential maintenance taking place between the hours of 09:00 and 18:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (24 Sep 2026 08:25hrs)
This Planned Maintenance was completed on Thursday, September 24th, 2026 at 08:25hrs.

411799: MAINTENANCE AFFECTING SERVICES Last updated:(24 Sep 2026 08:25hrs)

Status: Closed.
Location: Melksham SN12.

There is essential maintenance taking place between the hours of 23:00 and 06:00 between Wednesday 23/09/2026 and Thursday 24/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (24 Sep 2026 08:25hrs)
This Planned Maintenance was completed on Thursday, September 24th, 2026 at 08:25hrs.

412020: MAINTENANCE AFFECTING SERVICES Last updated:(24 Sep 2026 08:24hrs)

Status: Closed.
Location: Aberdeen AB51.

There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 24/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (24 Sep 2026 08:24hrs)
This Planned Maintenance was completed on Thursday, September 24th, 2026 at 08:24hrs.

410993: MAINTENANCE AFFECTING SERVICES Last updated:(24 Sep 2026 08:24hrs)

Status: Closed.
Location: Exeter EX5.

There is essential maintenance taking place between the hours of 06:00 and 08:00 Thursday 24/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (24 Sep 2026 08:24hrs)
This Planned Maintenance was completed on Thursday, September 24th, 2026 at 08:24hrs.