Planned Maintenance and Incidents
There are 19 incidents or planned maintenances that may be affecting customers on our network.
419549: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(02 Nov 2026 21:20hrs)
Status: Currently open.
Location: Torridge EX19.
Location: Torridge EX19.
We have a network incident in the Torridge EX19 postcode area affecting phone and Internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
No updates for this incident yet.
416846 MAINTENANCE AFFECTING TV SERVICES Last updated:(02 Nov 2026 08:05hrs)
Status: Currently open.
Location: Stratford E20.
Location: Stratford E20.
There is maintenance taking place between the hours of 08:00 and 16:00 on 03/11/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416768 MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 08:03hrs)
Status: Currently open.
Location: Comeytrowe TA3, TA4.
Location: Comeytrowe TA3, TA4.
There is maintenance taking place between the hours of 08:00 and 16:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417556 MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 08:02hrs)
Status: Currently open.
Location: Horsham RH13.
Location: Horsham RH13.
There is maintenance taking place between the hours of 02:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417503 MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 08:01hrs)
Status: Currently open.
Location: Gilmerton EH11, EH17.
Location: Gilmerton EH11, EH17.
There is maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414359 MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 07:59hrs)
Status: Currently open.
Location: King Cross N1,N1C.
Location: King Cross N1,N1C.
There is maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413551 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 07:57hrs)
Status: Currently open.
Location: Coalville LE67.
Location: Coalville LE67.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413549 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 07:56hrs)
Status: Currently open.
Location: Loughborough LE12.
Location: Loughborough LE12.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413547 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 07:54hrs)
Status: Currently open.
Location: Hinckley LE10.
Location: Hinckley LE10.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413545 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 07:53hrs)
Status: Currently open.
Location: Hanslope MK19.
Location: Hanslope MK19.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413030: MAINTENANCE AFFECTING SERVICES Last updated:(30 Oct 2026 08:57hrs)
Status: Currently open.
Location: Milton Keynes MK16 MK10 MK13 MK17.
Location: Milton Keynes MK16 MK10 MK13 MK17.
There is essential maintenance taking place between the hours of 09:00 and 15:00 Monday to Friday 02/11/2026 till 06/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418808 INCIDENT AFFECTING TV SERVICES Last updated:(28 Oct 2026 07:55hrs)
Status: Currently open.
Location: Dalston E8, N16.
Location: Dalston E8, N16.
We have a network incident affecting TV services. Our team are looking into this and will provide an update by 10:00
Please do not reset your equipment."
Please do not reset your equipment."
Update (29 Oct 2026 13:09hrs)
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
Update (29 Oct 2026 09:31hrs)
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Update (28 Oct 2026 09:36hrs)
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
417312: MAINTENANCE AFFECTING TV SERVICES Last updated:(02 Nov 2026 12:25hrs)
Status: Closed.
Location: South Norfolk NR14.
Location: South Norfolk NR14.
There is essential maintenance taking place between the hours of 09:30 and 12:30 Monday 02/11/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Nov 2026 12:25hrs)
This Planned Maintenance was completed on Monday, November 2nd, 2026 at 12:25hrs.
This Planned Maintenance was completed on Monday, November 2nd, 2026 at 12:25hrs.
Update (02 Nov 2026 12:24hrs)
Maintenance work has been completed.
Please reboot your GTU or retune your TV if you've lost signal. Thank you for your patience.
Maintenance work has been completed.
Please reboot your GTU or retune your TV if you've lost signal. Thank you for your patience.
413030 MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 08:23hrs)
Status: Closed.
Location: Milton Keynes MK10, MK13, MK16, MK17.
Location: Milton Keynes MK10, MK13, MK16, MK17.
There is maintenance taking place between the hours of 09:00 and 15:00 on 03/11/2026 through to 06/11/26. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Nov 2026 08:23hrs)
This Planned Maintenance was completed on Monday, November 2nd, 2026 at 08:23hrs.
This Planned Maintenance was completed on Monday, November 2nd, 2026 at 08:23hrs.
417798: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 07:49hrs)
Status: Closed.
Location: Wolverhampton WV8 WV5.
Location: Wolverhampton WV8 WV5.
There is third party emergency maintenance taking place between the hours of 06:00 and 16:00 Saturday 31/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Nov 2026 07:49hrs)
This incident was closed on Monday, November 2nd, 2026 at 07:49hrs.
This incident was closed on Monday, November 2nd, 2026 at 07:49hrs.
417796: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 07:49hrs)
Status: Closed.
Location: Birmingham B1.
Location: Birmingham B1.
There is third party emergency maintenance taking place between the hours of 06:00 and 16:00 Saturday 31/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Nov 2026 07:49hrs)
This incident was closed on Monday, November 2nd, 2026 at 07:49hrs.
This incident was closed on Monday, November 2nd, 2026 at 07:49hrs.
417795: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 07:48hrs)
Status: Closed.
Location: Dudley DY8.
Location: Dudley DY8.
There is third party emergency maintenance taking place between the hours of 06:00 and 16:00 Saturday 31/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Nov 2026 07:48hrs)
This incident was closed on Monday, November 2nd, 2026 at 07:48hrs.
This incident was closed on Monday, November 2nd, 2026 at 07:48hrs.
418363: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(02 Nov 2026 07:48hrs)
Status: Closed.
Location: Wolverhampton WV1, WV10.
Location: Wolverhampton WV1, WV10.
There is third party emergency maintenance taking place between the hours of 06:00 and 16:00 Friday 30/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Nov 2026 07:48hrs)
This incident was closed on Monday, November 2nd, 2026 at 07:48hrs.
This incident was closed on Monday, November 2nd, 2026 at 07:48hrs.
417304: MAINTENANCE AFFECTING TV SERVICES Last updated:(02 Nov 2026 07:47hrs)
Status: Closed.
Location: Colchester CO3, CO6.
Location: Colchester CO3, CO6.
There is essential maintenance taking place between the hours of 09:30 and 12:00 Friday 30/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Nov 2026 07:47hrs)
This Planned Maintenance was completed on Monday, November 2nd, 2026 at 07:47hrs.
This Planned Maintenance was completed on Monday, November 2nd, 2026 at 07:47hrs.