Planned Maintenance and Incidents
There are 8 incidents or planned maintenances that may be affecting customers on our network.
386927: MAINTENANCE AFFECTING SERVICES Last updated:(20 Apr 2026 10:30hrs)
Status: Currently open.
Location: W3 London.
Location: W3 London.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 21/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392229: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Apr 2026 10:00hrs)
Status: Currently open.
Location: HP11 High Wycombe.
Location: HP11 High Wycombe.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 21/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392219: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Apr 2026 09:45hrs)
Status: Currently open.
Location: NG21 Nottinghamshire.
Location: NG21 Nottinghamshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 21/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392924: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(20 Apr 2026 10:30hrs)
Status: Closed.
Location: Corby NN17 NN18.
Location: Corby NN17 NN18.
We have a network incident in Corby, NN17, NN18 affecting phone and internet services. Our team are looking into this and will provide an update by 10:40.
Please be advised this incident is only affecting a very small percentage of customers.
Please do not reset your equipment.
Please be advised this incident is only affecting a very small percentage of customers.
Please do not reset your equipment.
Update (20 Apr 2026 10:30hrs)
This incident was closed on Monday, April 20th, 2026 at 10:30hrs.
This incident was closed on Monday, April 20th, 2026 at 10:30hrs.
Update (20 Apr 2026 10:30hrs)
Work to restore service was completed at 10:20 on 20/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 10:20 on 20/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
391693: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Apr 2026 07:52hrs)
Status: Closed.
Location: Wolverhampton DY3 WV5.
Location: Wolverhampton DY3 WV5.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 20/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Apr 2026 07:52hrs)
This incident was closed on Monday, April 20th, 2026 at 07:52hrs.
This incident was closed on Monday, April 20th, 2026 at 07:52hrs.
392108: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Apr 2026 07:51hrs)
Status: Closed.
Location: Gloucester GL2.
Location: Gloucester GL2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 20/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Apr 2026 07:51hrs)
This incident was closed on Monday, April 20th, 2026 at 07:51hrs.
This incident was closed on Monday, April 20th, 2026 at 07:51hrs.
392915: INCIDENT AFFECTING INTERNET SERVICES Last updated:(20 Apr 2026 07:41hrs)
Status: Closed.
Location: Gloucester GL3.
Location: Gloucester GL3.
We have a network incident in Gloucester GL3 affecting phone and internet services. Our team are looking into this and will provide an update by 03:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (20 Apr 2026 07:41hrs)
This incident was closed on Monday, April 20th, 2026 at 07:41hrs.
This incident was closed on Monday, April 20th, 2026 at 07:41hrs.
Update (20 Apr 2026 07:41hrs)
Work to restore service was completed by 06:00 on 20/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed by 06:00 on 20/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (20 Apr 2026 01:42hrs)
We have now received confirmation that this issue was caused by third-party works affecting our network. While services have been restored, affected sites may experience further loss of service between now and 06:00. We apologise for any inconvenience caused and will continue to monitor the situation closely.
We have now received confirmation that this issue was caused by third-party works affecting our network. While services have been restored, affected sites may experience further loss of service between now and 06:00. We apologise for any inconvenience caused and will continue to monitor the situation closely.
Update (20 Apr 2026 01:27hrs)
The affected sites have now been restored. We believe the issue was caused by third-party work impacting our network, which appears to have affected more sites than initially notified.
As a result, there remains a risk of further impact until 06:00. We will continue to monitor the situation closely and provide further updates as soon as they become available.
The affected sites have now been restored. We believe the issue was caused by third-party work impacting our network, which appears to have affected more sites than initially notified.
As a result, there remains a risk of further impact until 06:00. We will continue to monitor the situation closely and provide further updates as soon as they become available.
392906: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(19 Apr 2026 17:13hrs)
Status: Closed.
Location: NR10, NR6 Old Catton.
Location: NR10, NR6 Old Catton.
We have a network incident in Old Catton affecting phone and internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (19 Apr 2026 17:13hrs)
This incident was closed on Sunday, April 19th, 2026 at 17:13hrs.
This incident was closed on Sunday, April 19th, 2026 at 17:13hrs.
Update (19 Apr 2026 17:13hrs)
Work to restore service was completed at 17:00 on 19/04/26 Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 17:00 on 19/04/26 Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.