Planned Maintenance and Incidents
There are 20 incidents or planned maintenances that may be affecting customers on our network.
382523: INCIDENT AFFECTING INTERNET SERVICES Last updated:(30 Jan 2026 15:08hrs)
Status: Currently open.
Location: Maidstone ME17.
Location: Maidstone ME17.
We have a network incident in Maidstone affecting internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
No updates for this incident yet.
380668 MAINTENANCE AFFECTING TV SERVICES Last updated:(30 Jan 2026 08:24hrs)
Status: Currently open.
Location: Thirsk YO7.
Location: Thirsk YO7.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 02/02/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381987 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:21hrs)
Status: Currently open.
Location: Polton SG19.
Location: Polton SG19.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381982 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:20hrs)
Status: Currently open.
Location: Cambridge CB23, PE19, Bedford MK44.
Location: Cambridge CB23, PE19, Bedford MK44.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381977 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:19hrs)
Status: Currently open.
Location: March PE15,.
Location: March PE15,.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381976 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:17hrs)
Status: Currently open.
Location: Wisbech PE13.
Location: Wisbech PE13.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381972 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:16hrs)
Status: Currently open.
Location: Woolton PE30,PE31.
Location: Woolton PE30,PE31.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381969 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:15hrs)
Status: Currently open.
Location: Ely CB6,CB7 Soham CB7.
Location: Ely CB6,CB7 Soham CB7.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381966 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:13hrs)
Status: Currently open.
Location: Royston SG8.
Location: Royston SG8.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381993 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:08hrs)
Status: Currently open.
Location: Cambridge CB23, PE19, Bedford MK44.
Location: Cambridge CB23, PE19, Bedford MK44.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381990 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:04hrs)
Status: Currently open.
Location: Somersham PE28.
Location: Somersham PE28.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381986 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:02hrs)
Status: Currently open.
Location: March PE15,.
Location: March PE15,.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381985 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 08:00hrs)
Status: Currently open.
Location: Wisbech PE13.
Location: Wisbech PE13.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381981 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 07:58hrs)
Status: Currently open.
Location: Royston SG8.
Location: Royston SG8.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381973 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 07:57hrs)
Status: Currently open.
Location: Polton SG19.
Location: Polton SG19.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380630 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Jan 2026 08:14hrs)
Status: Currently open.
Location: Aldershot GU11.
Location: Aldershot GU11.
There is essential third party maintenance taking place between the hours of 22:00 on 30/01/2026 through to 14:00 on 31/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382233: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jan 2026 14:47hrs)
Status: Currently open.
Location: Lincolnshire PE22.
Location: Lincolnshire PE22.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382227:INCIDENT AFFECTING INTERNET SERVICES Last updated:(30 Jan 2026 12:06hrs)
Status: Closed.
Location: Wharf Road CM2.
Location: Wharf Road CM2.
We have a network incident in Wharf road, CM2 affecting internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (30 Jan 2026 12:06hrs)
This incident was closed on Friday, January 30th, 2026 at 12:06hrs.
This incident was closed on Friday, January 30th, 2026 at 12:06hrs.
Update (30 Jan 2026 12:06hrs)
Work to restore service was completed at 12:00 on 30/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:00 on 30/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (30 Jan 2026 11:12hrs)
Our engineer is already on site and has successfully localised the fault.
He is now en route to the exact location and will begin restoration work imminently.
We will provide further updates as soon as new information becomes available.
Thank you for your continued patience.
Our engineer is already on site and has successfully localised the fault.
He is now en route to the exact location and will begin restoration work imminently.
We will provide further updates as soon as new information becomes available.
Thank you for your continued patience.
381216 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2026 07:53hrs)
Status: Closed.
Location: Sunderland SR4,SR3.
Location: Sunderland SR4,SR3.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 30/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Jan 2026 07:53hrs)
This incident was closed on Friday, January 30th, 2026 at 07:53hrs.
This incident was closed on Friday, January 30th, 2026 at 07:53hrs.
382360: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(29 Jan 2026 16:22hrs)
Status: Closed.
Location: Hampshire RG26.
Location: Hampshire RG26.
We have a network incident in the Hampshire RG26 area affecting phone and Internet services. Our team are looking into this and will provide an update by 16:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (29 Jan 2026 16:22hrs)
This incident was closed on Thursday, January 29th, 2026 at 16:22hrs.
This incident was closed on Thursday, January 29th, 2026 at 16:22hrs.
Update (29 Jan 2026 16:22hrs)
Our team identified a fault within a key piece of equipment at this site and actions were taken to resolve the problem.
Work to restore service was completed at 16:00 on 29/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our team identified a fault within a key piece of equipment at this site and actions were taken to resolve the problem.
Work to restore service was completed at 16:00 on 29/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.