Planned Maintenance and Incidents
There are 12 incidents or planned maintenances that may be affecting customers on our network.
361691: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 11:18hrs)
Status: Currently open.
Location: NN11 Daventry.
Location: NN11 Daventry.
There is essential third party maintenance taking place between the hours of 23:00 on Thursday 21/08/2025 and 06:00 Friday 22/08/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
361841: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 10:14hrs)
Status: Currently open.
Location: BD11 and LS27 Leeds.
Location: BD11 and LS27 Leeds.
There is essential third party maintenance taking place between the hours of 22:00 on Thursday 21/08/2025 to 06:00 on Friday 22/08/2025.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
358573: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 09:12hrs)
Status: Currently open.
Location: Cornwall TR8.
Location: Cornwall TR8.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Thursday 21/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
361839: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 09:09hrs)
Status: Currently open.
Location: West Yorkshire HX3.
Location: West Yorkshire HX3.
There is emergency third party maintenance taking place between the hours of 20:00 to 06:00 on Thursday and Friday, 21/08/2025 to 22/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
358513: MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2025 09:19hrs)
Status: Currently open.
Location: SOUTHECOTE, RG30.
Location: SOUTHECOTE, RG30.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 20/08/2025 Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
357903: MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 10:22hrs)
Status: Closed.
Location: CAMBRIDGESHIRE, CB24.
Location: CAMBRIDGESHIRE, CB24.
There is essential maintenance taking place between the hours of 08:00 on Wednesday 20/08/2025. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2025 10:22hrs)
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 10:22hrs.
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 10:22hrs.
361964 INCIDENT AFFECTING TV SERVICES Last updated:(20 Aug 2025 09:51hrs)
Status: Closed.
Location: Maldon CM9.
Location: Maldon CM9.
Our engineers have been investigating the problem and have identified an issue that is affecting TV services in this area.
We have requested a specialist TV engineer attend site.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
We have requested a specialist TV engineer attend site.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Update (20 Aug 2025 09:51hrs)
This incident was closed on Wednesday, August 20th, 2025 at 09:51hrs.
This incident was closed on Wednesday, August 20th, 2025 at 09:51hrs.
Update (20 Aug 2025 09:50hrs)
Work to restore service was completed at 09:50 on 20/08/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 09:50 on 20/08/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (20 Aug 2025 09:10hrs)
The TV engineers have arrived onsite.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
The TV engineers have arrived onsite.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Update (19 Aug 2025 12:52hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting TV services in this area.
A specialist TV engineer will attend site tomorrow morning 20/08/2025
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Our engineers have been investigating the problem and have identified an issue that is affecting TV services in this area.
A specialist TV engineer will attend site tomorrow morning 20/08/2025
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
358026 :THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 08:54hrs)
Status: Closed.
Location: South Gloucestershire BS16.
Location: South Gloucestershire BS16.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Wednesday 20/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2025 08:54hrs)
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 08:54hrs.
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 08:54hrs.
353645: MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 08:42hrs)
Status: Closed.
Location: Laverst SP4.
Location: Laverst SP4.
There is essential maintenance taking place between the hours of 09:00 to 16:00 on Tuesday the 19/08/2025. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2025 08:42hrs)
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 08:42hrs.
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 08:42hrs.
358542 :THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 08:37hrs)
Status: Closed.
Location: Devon TQ12 TQ13.
Location: Devon TQ12 TQ13.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Wednesday the 20/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2025 08:37hrs)
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 08:37hrs.
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 08:37hrs.
360427: MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 08:36hrs)
Status: Closed.
Location: CM23 BS20 CM22 EX15 SP2 RM17 UB10 IV2 HG5 SO14 SS3 GU52 TN12 BN17 NR32.
Location: CM23 BS20 CM22 EX15 SP2 RM17 UB10 IV2 HG5 SO14 SS3 GU52 TN12 BN17 NR32.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 20/08/2024 Customers may experience an interruption to services for up to 5 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2025 08:36hrs)
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 08:36hrs.
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 08:36hrs.
360235 :MAINTENANCE AFFECTING SERVICES Last updated:(20 Aug 2025 07:24hrs)
Status: Closed.
Location: London E14.
Location: London E14.
There is essential maintenance taking place between the hours of 06:00 to 08:00 on Wednesday 20/08/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Aug 2025 07:24hrs)
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 07:24hrs.
This Planned Maintenance was completed on Wednesday, August 20th, 2025 at 07:24hrs.