Planned Maintenance and Incidents
There are 16 incidents or planned maintenances that may be affecting customers on our network.
370288 - INCIDENT AFFECTING INTERNET SERVICES Last updated:(22 Oct 2025 11:41hrs)
Status: Currently open.
Location: London N9.
Location: London N9.
We have a network incident in London N9 area affecting internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (22 Oct 2025 17:26hrs)
Good Evening,
Specialist teams will be attending tomorrow to begin repair works, we will provide a further update once they are on site.
Good Evening,
Specialist teams will be attending tomorrow to begin repair works, we will provide a further update once they are on site.
Update (22 Oct 2025 15:54hrs)
We have identified the cause is a break in a fibre optic cable. This cable is used to supply our services in this area.
We have identified the location of the fibre break. Damage has been caused by third party road works nearby.
We have requested that a specialist fibre Emergency Repair Service(ERS) team attend site.
We expect this fix to take longer to repair given the nature of the damage.
We are continuing to work to resolve this issue and a further update will be provided as soon as we can.
We have identified the cause is a break in a fibre optic cable. This cable is used to supply our services in this area.
We have identified the location of the fibre break. Damage has been caused by third party road works nearby.
We have requested that a specialist fibre Emergency Repair Service(ERS) team attend site.
We expect this fix to take longer to repair given the nature of the damage.
We are continuing to work to resolve this issue and a further update will be provided as soon as we can.
Update (22 Oct 2025 13:48hrs)
We have engineer teams on route to site to investigate the fault and localise the fibre fault.
We will update accordingly when they arrive on site
We have engineer teams on route to site to investigate the fault and localise the fibre fault.
We will update accordingly when they arrive on site
369959: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:29hrs)
Status: Currently open.
Location: Andover SP11.
Location: Andover SP11.
There is essential emergency maintenance taking place between the hours of 23:00 on 23/10/2025 until 06:00 on 24/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369953: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:29hrs)
Status: Currently open.
Location: Sandy SG19.
Location: Sandy SG19.
There is essential emergency maintenance taking place between the hours of 23:00 on 23/10/2025 until 06:00 on 24/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369942: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:28hrs)
Status: Currently open.
Location: Cambridge CB23 PE19 Bedford MK44.
Location: Cambridge CB23 PE19 Bedford MK44.
There is essential emergency maintenance taking place between the hours of 23:00 on 23/10/2025 until 06:00 on 24/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369940: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:26hrs)
Status: Currently open.
Location: Westry PE15.
Location: Westry PE15.
There is essential emergency maintenance taking place between the hours of 23:00 on 23/10/2025 until 06:00 on 24/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369938: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:25hrs)
Status: Currently open.
Location: Wisbech PE13.
Location: Wisbech PE13.
There is essential emergency maintenance taking place between the hours of 23:00 on 23/10/2025 until 06:00 on 24/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369932: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:25hrs)
Status: Currently open.
Location: Kings Lynn PE30.
Location: Kings Lynn PE30.
There is essential emergency maintenance taking place between the hours of 23:00 on 23/10/2025 until 06:00 on 24/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369930: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:24hrs)
Status: Currently open.
Location: Ely CB6 Soham CB7.
Location: Ely CB6 Soham CB7.
There is essential emergency maintenance taking place between the hours of 23:00 on 23/10/2025 until 06:00 on 24/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
366161: MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:22hrs)
Status: Currently open.
Location: London SE16.
Location: London SE16.
There is essential maintenance taking place between the hours of 09:00 until 17:00 on 23/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369306: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:20hrs)
Status: Currently open.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 23/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
367121: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:19hrs)
Status: Currently open.
Location: York YO23.
Location: York YO23.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 23/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
366316: MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:18hrs)
Status: Currently open.
Location: Bristol BS34 BS7.
Location: Bristol BS34 BS7.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 23/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
357229: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 08:17hrs)
Status: Currently open.
Location: London SW18.
Location: London SW18.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 23/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369592: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Oct 2025 08:49hrs)
Status: Currently open.
Location: Kent ME16.
Location: Kent ME16.
There is emergency maintenance taking place between the hours of 09:00 and 17:00 on Wednesday 22/10/2025. Customers may experience an interruption to services for up to two hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368517: MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 16:47hrs)
Status: Closed.
Location: Hertford SG14.
Location: Hertford SG14.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 23/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (22 Oct 2025 16:47hrs)
This Planned Maintenance was completed on Wednesday, October 22nd, 2025 at 16:47hrs.
This Planned Maintenance was completed on Wednesday, October 22nd, 2025 at 16:47hrs.
365155: MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2025 15:45hrs)
Status: Closed.
Location: Cambridgeshire PE13.
Location: Cambridgeshire PE13.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 22/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (22 Oct 2025 15:45hrs)
This Planned Maintenance was completed on Wednesday, October 22nd, 2025 at 15:45hrs.
This Planned Maintenance was completed on Wednesday, October 22nd, 2025 at 15:45hrs.