Planned Maintenance and Incidents
There are 24 incidents or planned maintenances that may be affecting customers on our network.
361650 MAINTENANCE AFFECTING PHONE SERVICES Last updated:(17 Sep 2025 08:22hrs)
Status: Currently open.
Location: Multiple Locations.
Location: Multiple Locations.
There is maintenance taking place between the hours of 23:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
365170 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 08:19hrs)
Status: Currently open.
Location: Caddington LU1.
Location: Caddington LU1.
There is essential third party maintenance taking place between the hours of 20:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
365135 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 08:17hrs)
Status: Currently open.
Location: Cardiff CF5.
Location: Cardiff CF5.
There is essential third party maintenance taking place between the hours of 20:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
365127 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 08:16hrs)
Status: Currently open.
Location: Porthcawl CF36.
Location: Porthcawl CF36.
There is essential third party maintenance taking place between the hours of 20:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
365253 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 08:13hrs)
Status: Currently open.
Location: Maldon CM3,CM0.
Location: Maldon CM3,CM0.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
362113 MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 08:10hrs)
Status: Currently open.
Location: Cirencester GL7.
Location: Cirencester GL7.
There is maintenance taking place between the hours of 09:00 and 16:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
360739 MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 08:08hrs)
Status: Currently open.
Location: Cambridge CB24.
Location: Cambridge CB24.
There is maintenance taking place between the hours of 08:00 and 16:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
363247 MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 08:07hrs)
Status: Currently open.
Location: London E3.
Location: London E3.
There is maintenance taking place between the hours of 06:00 and 08:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
361864 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 08:06hrs)
Status: Currently open.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
361865 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 08:02hrs)
Status: Currently open.
Location: Chelmsford CM2,CM23.
Location: Chelmsford CM2,CM23.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
363421 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:29hrs)
Status: Currently open.
Location: Wolverhampton WV11.
Location: Wolverhampton WV11.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
363419 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:27hrs)
Status: Currently open.
Location: Stafford ST19.
Location: Stafford ST19.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
363417 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:25hrs)
Status: Currently open.
Location: Birmingham B24.
Location: Birmingham B24.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
363416 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:23hrs)
Status: Currently open.
Location: Tamworth B79.
Location: Tamworth B79.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
360502 MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:21hrs)
Status: Currently open.
Location: Arnold NG5.
Location: Arnold NG5.
There is essential maintenance taking place between the hours of 08:00 until 16:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
362222 MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2025 08:19hrs)
Status: Currently open.
Location: Weymouth DT4.
Location: Weymouth DT4.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363246 MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 09:16hrs)
Status: Closed.
Location: Dartmouth TQ6.
Location: Dartmouth TQ6.
There is essential maintenance taking place between the hours of 06:00 until 08:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2025 09:16hrs)
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 09:16hrs.
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 09:16hrs.
365039: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(17 Sep 2025 09:15hrs)
Status: Closed.
Location: Bradford BD6.
Location: Bradford BD6.
We have a network incident in the Bradford BD6 area affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible. Please do not reset your equipment.
Update (17 Sep 2025 09:15hrs)
This incident was closed on Wednesday, September 17th, 2025 at 09:15hrs.
This incident was closed on Wednesday, September 17th, 2025 at 09:15hrs.
Update (17 Sep 2025 09:14hrs)
Work to restore service was completed at 16/09/2025 at 15:42. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 16/09/2025 at 15:42. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
364820 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 07:56hrs)
Status: Closed.
Location: Birmingham B17,B30,B4.
Location: Birmingham B17,B30,B4.
There is essential third party maintenance taking place between the hours of 00:00 until 06:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2025 07:56hrs)
This incident was closed on Wednesday, September 17th, 2025 at 07:56hrs.
This incident was closed on Wednesday, September 17th, 2025 at 07:56hrs.
361679 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 07:56hrs)
Status: Closed.
Location: Colchester CO4.
Location: Colchester CO4.
There is essential third party maintenance taking place between the hours of 00:00 until 06:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2025 07:56hrs)
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 07:56hrs.
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 07:56hrs.
361625 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 07:55hrs)
Status: Closed.
Location: Dover CT13.
Location: Dover CT13.
There is essential third party maintenance taking place between the hours of 00:00 until 06:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2025 07:55hrs)
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 07:55hrs.
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 07:55hrs.
352280 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 07:55hrs)
Status: Closed.
Location: Barnsley S70.
Location: Barnsley S70.
There is essential third party maintenance taking place between the hours of 00:00 until 06:00 on 17/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2025 07:55hrs)
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 07:55hrs.
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 07:55hrs.
359372 MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2025 07:55hrs)
Status: Closed.
Location: Essex CM77.
Location: Essex CM77.
There is essential maintenance taking place between the hours of 09:00 until 16:00 on 16/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2025 07:55hrs)
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 07:55hrs.
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 07:55hrs.
365162:INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(16 Sep 2025 12:39hrs)
Status: Closed.
Location: Whitfield CT16.
Location: Whitfield CT16.
We have a network incident in Whitfield, CT16 affecting phone and internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (16 Sep 2025 12:39hrs)
This incident was closed on Tuesday, September 16th, 2025 at 12:39hrs.
This incident was closed on Tuesday, September 16th, 2025 at 12:39hrs.
Update (16 Sep 2025 12:39hrs)
Work to restore service was completed at 12:38pm on 16/09/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:38pm on 16/09/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Sep 2025 09:44hrs)
Our engineer is on the way to the site, his estimated time of arrival is 11:00am
We are now waiting for his arrival and we will investigate the fault on site.
We will update you again by 14:00.
Our engineer is on the way to the site, his estimated time of arrival is 11:00am
We are now waiting for his arrival and we will investigate the fault on site.
We will update you again by 14:00.
Update (15 Sep 2025 17:18hrs)
Work to restore service was completed at 16:55 on 15/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
The nature of the fault appears to be intermittent. An Engineer will be attending site tomorrow morning to complete checks.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 16:55 on 15/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
The nature of the fault appears to be intermittent. An Engineer will be attending site tomorrow morning to complete checks.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.