Planned Maintenance and Incidents




Incidents

Current incidents

There are 15 incidents or planned maintenances that may be affecting customers on our network.

380015: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:18hrs)
Status: Currently open.
Location: Essex SS17.
There is essential emergency maintenance taking place between the hours 07:00 until 16:00 on 14/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
379602: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:16hrs)
Status: Currently open.
Location: Polegate BN24 BN23 BN26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 14/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
376026: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:15hrs)
Status: Currently open.
Location: Birmingham B25.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 14/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
376183: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:15hrs)
Status: Currently open.
Location: Rugby CV21 CV23 Lutterworth LE17.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 14/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
376024: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:13hrs)
Status: Currently open.
Location: Birmingham B90.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 14/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
379942: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 00:12hrs)
Status: Currently open.
Location: Corby NN17.
There is essential emergency maintenance taking place between the hours 00:15 until 04:00 on 13/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
378458: MAINTENANCE AFFECTING SERVICES   Last updated:(12 Jan 2026 08:43hrs)
Status: Currently open.
Location: Littlehampton BN17.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 13/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
368049: MAINTENANCE AFFECTING SERVICES   Last updated:(12 Jan 2026 08:35hrs)
Status: Currently open.
Location: Peterborough PE7.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 13/01/2026 until 15/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
372206: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:11hrs)
Status: Closed.
Location: Leeds LS7.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 13/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (13 Jan 2026 08:11hrs)
This Planned Maintenance was completed on Tuesday, January 13th, 2026 at 08:11hrs.
373611: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:11hrs)
Status: Closed.
Location: Caddington LU1.
There is essential =maintenance taking place between the hours 00:00 until 06:00 on 13/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (13 Jan 2026 08:11hrs)
This Planned Maintenance was completed on Tuesday, January 13th, 2026 at 08:11hrs.
378141: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:11hrs)
Status: Closed.
Location: Bracknell RG12 RG42 RG40.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 13/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (13 Jan 2026 08:11hrs)
This Planned Maintenance was completed on Tuesday, January 13th, 2026 at 08:11hrs.
379082: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:10hrs)
Status: Closed.
Location: Chichester PO10.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 13/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (13 Jan 2026 08:10hrs)
This Planned Maintenance was completed on Tuesday, January 13th, 2026 at 08:10hrs.
379375: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:10hrs)
Status: Closed.
Location: Woolpit IP30 Bury St Edmunds IP33 IP31 IP11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (13 Jan 2026 08:10hrs)
This incident was closed on Tuesday, January 13th, 2026 at 08:10hrs.
379379: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(13 Jan 2026 08:10hrs)
Status: Closed.
Location: Sudbury CO10.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (13 Jan 2026 08:10hrs)
This incident was closed on Tuesday, January 13th, 2026 at 08:10hrs.
380081: INCIDENT AFFECTING TV SERVICES   Last updated:(12 Jan 2026 12:54hrs)
Status: Closed.
Location: TR14 Camborne.
We have a network incident in Cambourne, Cambridge affecting TV services. Our team are investigating and believe this may be a consequence of the adverse weather.
We have an engineer booked for Monday 12th of January 2026.

Please do not reset your equipment.

We apologise for inconvenience this may cause.
Update (12 Jan 2026 12:54hrs)
This incident was closed on Monday, January 12th, 2026 at 12:54hrs.
Update (12 Jan 2026 12:53hrs)
Work to restore service was completed at 12:54pm on 12/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.