Planned Maintenance and Incidents




Incidents

Current incidents

There are 15 incidents or planned maintenances that may be affecting customers on our network.

392150: MAINTENANCE AFFECTING SERVICES   Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.

During this period, some customers will experience a total loss of service until OFNL has completed the planned works.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397094: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 May 2026 09:24hrs)
Status: Currently open.
Location: Exeter EX2 EX03 EX5 EX14.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397093: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 May 2026 09:14hrs)
Status: Currently open.
Location: Slades Hill BA8.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397092: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 May 2026 09:09hrs)
Status: Currently open.
Location: Somerset TA18.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397090: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 May 2026 09:04hrs)
Status: Currently open.
Location: Somerset BA22.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
397084: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(22 May 2026 09:03hrs)
Status: Currently open.
Location: Somerset TA3 TA4.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394532: MAINTENANCE AFFECTING SERVICES   Last updated:(22 May 2026 09:00hrs)
Status: Currently open.
Location: Kent CT10 CT12.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
391698: MAINTENANCE AFFECTING SERVICES   Last updated:(22 May 2026 08:47hrs)
Status: Currently open.
Location: Staffordshire WS13.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
393937: MAINTENANCE AFFECTING SERVICES   Last updated:(22 May 2026 08:32hrs)
Status: Currently open.
Location: Gravesend DA11.
There is maintenance taking place between the hours of 08:00 and 17:00 on 26/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
395237:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(26 May 2026 08:01hrs)
Status: Closed.
Location: Suffolk IP1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (26 May 2026 08:01hrs)
This Planned Maintenance was completed on Tuesday, May 26th, 2026 at 08:01hrs.
395503: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(26 May 2026 08:01hrs)
Status: Closed.
Location: Chichester PO19.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (26 May 2026 08:01hrs)
This Planned Maintenance was completed on Tuesday, May 26th, 2026 at 08:01hrs.
395909: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(26 May 2026 07:59hrs)
Status: Closed.
Location: Greenwich SE10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (26 May 2026 07:59hrs)
This Planned Maintenance was completed on Tuesday, May 26th, 2026 at 07:59hrs.
396470: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(26 May 2026 07:58hrs)
Status: Closed.
Location: Portsmouth PO3.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (26 May 2026 07:58hrs)
This incident was closed on Tuesday, May 26th, 2026 at 07:58hrs.
396895: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(26 May 2026 07:57hrs)
Status: Closed.
Location: Daventry NN11.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (26 May 2026 07:57hrs)
This incident was closed on Tuesday, May 26th, 2026 at 07:57hrs.
396897: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(26 May 2026 07:56hrs)
Status: Closed.
Location: Hereford HR4.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (26 May 2026 07:56hrs)
This incident was closed on Tuesday, May 26th, 2026 at 07:56hrs.