Planned Maintenance and Incidents




Incidents

Current incidents

There are 12 incidents or planned maintenances that may be affecting customers on our network.

389143: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 08:44hrs)
Status: Currently open.
Location: SG14.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
395908: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 08:40hrs)
Status: Currently open.
Location: G75.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
395804: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 08:39hrs)
Status: Currently open.
Location: CW1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
395803: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 08:38hrs)
Status: Currently open.
Location: TF4.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
395485: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 08:36hrs)
Status: Currently open.
Location: ME13.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394493: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 08:34hrs)
Status: Currently open.
Location: B1 B18 B3 B5.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 19/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394985: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 08:30hrs)
Status: Currently open.
Location: CB10 CB11.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on 19/05/2026 to 20/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394982: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 08:28hrs)
Status: Currently open.
Location: CB10 CB22.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on 19/05/2026 to 20/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394979: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 08:27hrs)
Status: Currently open.
Location: CB23 CB1 CB2 CB25 CB5 CB3.
There is emergency third party maintenance taking place between the hours of 20:00 and 08:00 on 19/05/2026 to 20/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394975: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 08:23hrs)
Status: Currently open.
Location: CM22 CM77 CM23.
There is emergency third party maintenance taking place between the hours of 20:00 and 06:00 on 19/05/2026 to 20/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
396752: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(18 May 2026 17:01hrs)
Status: Closed.
Location: Cambridge, CB25, CB5.
We are currently experiencing a network incident in Cambridge affecting a small amount of customers services.

Our team are looking into this and will provide an update by 16:30.

Please do not reset your equipment.
Update (18 May 2026 17:01hrs)
This incident was closed on Monday, May 18th, 2026 at 17:01hrs.
Update (18 May 2026 16:56hrs)
Engineer has identified the issue and a fix is now in place. Customer should now find services working as normal.
Update (18 May 2026 16:34hrs)
Engineer has arrived onsite and investigation is underway.

We will aim to provide a further update by 18:00

Please do not reset your equipment.
Update (18 May 2026 14:47hrs)
An engineer is on route to the site and the ETA for this is 16:30.
394625 MAINTENANCE AFFECTING SERVICES   Last updated:(18 May 2026 12:49hrs)
Status: Closed.
Location: Bedford MK45.
There is maintenance taking place between the hours of 09:00 and 16:00 on 18/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (18 May 2026 12:49hrs)
This Planned Maintenance was completed on Monday, May 18th, 2026 at 12:49hrs.