Planned Maintenance and Incidents
There are 6 incidents or planned maintenances that may be affecting customers on our network.
349108: MAINTENANCE AFFECTING SERVICES Last updated:(13 Jun 2025 09:52hrs)
Status: Currently open.
Location: NG12 Melton Road.
Location: NG12 Melton Road.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 16/06/25. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
352377:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Jun 2025 09:50hrs)
Status: Currently open.
Location: EX8 Hulham road.
Location: EX8 Hulham road.
There is essential third party maintenance taking place between the hours of 06:00 and 23:00 on 15/06/25. Customers may experience an interruption to services for up to 17 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
352883:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Jun 2025 09:48hrs)
Status: Currently open.
Location: CO16 Frinton Road.
Location: CO16 Frinton Road.
There is essential third party maintenance taking place between the hours of 08:00 on 14/06/25 and 13:00 on 15/06/25. Customers may experience an interruption to services for up to 29 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
352888:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Jun 2025 09:48hrs)
Status: Currently open.
Location: CO16 Brook Park West.
Location: CO16 Brook Park West.
There is essential third party maintenance taking place between the hours of 08:00 on 14/06/25 and 13:00 on 15/06/25. Customers may experience an interruption to services for up to 29 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
353104: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(14 Jun 2025 16:41hrs)
Status: Closed.
Location: Branston DE13 DE14.
Location: Branston DE13 DE14.
We have a network incident in Branston DE13 DE14 affecting a small number of phone and internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (14 Jun 2025 16:41hrs)
This incident was closed on Saturday, June 14th, 2025 at 16:41hrs.
This incident was closed on Saturday, June 14th, 2025 at 16:41hrs.
Update (14 Jun 2025 16:40hrs)
Work to restore service was completed at 16:40 on 14/06/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 16:40 on 14/06/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (14 Jun 2025 14:22hrs)
60% of affected customers services are now restored.
We are now working on the remaining offline customers.
We anticipate this should be fully completed in the next few hours.
60% of affected customers services are now restored.
We are now working on the remaining offline customers.
We anticipate this should be fully completed in the next few hours.
Update (14 Jun 2025 11:55hrs)
Engineers are on site continuing to work on the fault and restore services.
Repairs will continue throughout the day.
Updates will be provided when significant information becomes available.
Engineers are on site continuing to work on the fault and restore services.
Repairs will continue throughout the day.
Updates will be provided when significant information becomes available.
Update (13 Jun 2025 21:26hrs)
Engineers have continued working to resolve the fault today and have now left for the day.
We are now re attending first thing tomorrow morning to continue our efforts to restore services.
We will update you again tomorrow morning.
Engineers have continued working to resolve the fault today and have now left for the day.
We are now re attending first thing tomorrow morning to continue our efforts to restore services.
We will update you again tomorrow morning.
Update (13 Jun 2025 14:30hrs)
Our fibre engineers have returned to site and are continuing to work on the suspect fibre fault.
We do not currently have an estimate on when repair work will be completed.
Further updates will be provided as soon as possible.
Our fibre engineers have returned to site and are continuing to work on the suspect fibre fault.
We do not currently have an estimate on when repair work will be completed.
Further updates will be provided as soon as possible.
Update (13 Jun 2025 08:59hrs)
The engineering team is due to reattend site today 13/05/2025 to continue investigating the fibre optic cable fault.
Due to the complexity of the fault, fixing the fibre optic cable will take time.
Further updates will be provided when new information becomes available.
The engineering team is due to reattend site today 13/05/2025 to continue investigating the fibre optic cable fault.
Due to the complexity of the fault, fixing the fibre optic cable will take time.
Further updates will be provided when new information becomes available.
Update (12 Jun 2025 18:22hrs)
We have identified the cause is a suspect break in a fibre optic cable.
Engineers have attended site this afternoon to trace the fault. This work will continue into this evening.
It is highly likely that we will not be able to fix the fault tonight and that work on the fault will continue tomorrow.
Further updates will be provided as soon as possible.
We have identified the cause is a suspect break in a fibre optic cable.
Engineers have attended site this afternoon to trace the fault. This work will continue into this evening.
It is highly likely that we will not be able to fix the fault tonight and that work on the fault will continue tomorrow.
Further updates will be provided as soon as possible.
353399: INCIDENT AFFECTING INTERNET SERVICES Last updated:(14 Jun 2025 13:47hrs)
Status: Closed.
Location: Essex CO16.
Location: Essex CO16.
We have a network incident in Essex, CO16 affecting internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (14 Jun 2025 13:47hrs)
This incident was closed on Saturday, June 14th, 2025 at 13:47hrs.
This incident was closed on Saturday, June 14th, 2025 at 13:47hrs.
Update (14 Jun 2025 13:46hrs)
This Incident has been incorrectly raised and service disruption was previously communicated under emergency maintenance reference 352883.
This Incident has been incorrectly raised and service disruption was previously communicated under emergency maintenance reference 352883.
Update (14 Jun 2025 12:02hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 15:00
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 15:00