Planned Maintenance and Incidents




Incidents

Current incidents

There are 24 incidents or planned maintenances that may be affecting customers on our network.

380958: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 09:17hrs)
Status: Currently open.
Location: Devon EX39.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 03/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
380402: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 09:16hrs)
Status: Currently open.
Location: Hastings TN37.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 03/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
376049: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 09:15hrs)
Status: Currently open.
Location: Hereford HR1.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 03/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374262: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 09:13hrs)
Status: Currently open.
Location: Aberdeen AB13.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 03/02/2026. Customers may experience an interruption for up to 1 hour to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
379575: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 09:09hrs)
Status: Currently open.
Location: Essex CO4.
There is essential third party maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 03/02/2026. Customers may experience an interruption for up to 2 hours to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
380696: MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 09:07hrs)
Status: Currently open.
Location: York YO23.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 03/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
380829: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 09:00hrs)
Status: Currently open.
Location: Solihull B90.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 03/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
380736 : MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 08:57hrs)
Status: Currently open.
Location: Peterborough PE4.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 03/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
380668 MAINTENANCE AFFECTING TV SERVICES   Last updated:(30 Jan 2026 08:24hrs)
Status: Currently open.
Location: Thirsk YO7.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 02/02/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
382233: MAINTENANCE AFFECTING SERVICES   Last updated:(28 Jan 2026 14:47hrs)
Status: Currently open.
Location: Lincolnshire PE22.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.

Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
380630 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:41hrs)
Status: Closed.
Location: Aldershot GU11.
There is essential third party maintenance taking place between the hours of 22:00 on 30/01/2026 through to 14:00 on 31/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:41hrs)
This Planned Maintenance was completed on Monday, February 2nd, 2026 at 07:41hrs.
381981 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:41hrs)
Status: Closed.
Location: Royston SG8.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:41hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:41hrs.
381985 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:41hrs)
Status: Closed.
Location: Wisbech PE13.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:41hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:41hrs.
381986 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:40hrs)
Status: Closed.
Location: March PE15,.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:40hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:40hrs.
381990 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:40hrs)
Status: Closed.
Location: Somersham PE28.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:40hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:40hrs.
381993 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:40hrs)
Status: Closed.
Location: Cambridge CB23, PE19, Bedford MK44.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:40hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:40hrs.
381966 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:40hrs)
Status: Closed.
Location: Royston SG8.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:40hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:40hrs.
381969 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:40hrs)
Status: Closed.
Location: Ely CB6,CB7 Soham CB7.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:40hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:40hrs.
381972 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:39hrs)
Status: Closed.
Location: Woolton PE30,PE31.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:39hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:39hrs.
381973 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:39hrs)
Status: Closed.
Location: Polton SG19.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 31/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:39hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:39hrs.
381976 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:37hrs)
Status: Closed.
Location: Wisbech PE13.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:37hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:37hrs.
381982 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:36hrs)
Status: Closed.
Location: Cambridge CB23, PE19, Bedford MK44.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:36hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:36hrs.
381977 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:35hrs)
Status: Closed.
Location: March PE15,.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:35hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:35hrs.
381987: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(02 Feb 2026 07:32hrs)
Status: Closed.
Location: Polton SG19.
There is essential third party maintenance taking place between the hours of 06:00 and 19:00 on 01/02/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (02 Feb 2026 07:32hrs)
This incident was closed on Monday, February 2nd, 2026 at 07:32hrs.