Planned Maintenance and Incidents
There are 5 incidents or planned maintenances that may be affecting customers on our network.
411851: INCIDENT AFFECTING INTERNET SERVICES Last updated:(08 Sep 2026 19:51hrs)
Status: Currently open.
Location: Sudbury CO10.
Location: Sudbury CO10.
We have a network incident in Sudbury affecting Internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Sep 2026 19:55hrs)
We have identified the cause of today's service disruptions as a faulty piece of equipment that unexpectedly rebooted on two occasions, resulting in brief interruptions to service.
The equipment has remained stable since the last occurrence. To minimise the risk of further customer impact, we are planning to replace the faulty equipment during overnight hours tomorrow. Further communication regarding this planned maintenance will be provided shortly.
Should the equipment unexpectedly reboot again before the scheduled replacement, we will review the situation and may bring forward the replacement as an emergency activity.
We apologise for any inconvenience caused and thank you for your patience and understanding.
We have identified the cause of today's service disruptions as a faulty piece of equipment that unexpectedly rebooted on two occasions, resulting in brief interruptions to service.
The equipment has remained stable since the last occurrence. To minimise the risk of further customer impact, we are planning to replace the faulty equipment during overnight hours tomorrow. Further communication regarding this planned maintenance will be provided shortly.
Should the equipment unexpectedly reboot again before the scheduled replacement, we will review the situation and may bring forward the replacement as an emergency activity.
We apologise for any inconvenience caused and thank you for your patience and understanding.
410652 - THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(08 Sep 2026 08:36hrs)
Status: Currently open.
Location: Oxfordshire OX7.
Location: Oxfordshire OX7.
There is essential maintenance taking place between the hours 21:00 on 08/09/2026 until 07:00 on 09/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410639 - THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(08 Sep 2026 08:36hrs)
Status: Currently open.
Location: Watford WD7.
Location: Watford WD7.
There is essential maintenance taking place between the hours 21:00 on 08/09/2026 until 07:00 on 09/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410754 - THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(08 Sep 2026 08:35hrs)
Status: Currently open.
Location: Watford WD7.
Location: Watford WD7.
There is essential maintenance taking place between the hours 21:00 on 09/09/2026 until 07:00 on 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
408295: MAINTENANCE AFFECTING SERVICES Last updated:(07 Sep 2026 23:53hrs)
Status: Currently open.
Location: Aberdeen AB15.
Location: Aberdeen AB15.
There is essential maintenance taking place between the hours of 00:00-06:00 on 08/09/2026 Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.