Planned Maintenance and Incidents
There are 24 incidents or planned maintenances that may be affecting customers on our network.
395410: MAINTENANCE AFFECTING TV SERVICES Last updated:(05 Jun 2026 08:54hrs)
Status: Currently open.
Location: Winchester SO22.
Location: Winchester SO22.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395407: MAINTENANCE AFFECTING TV SERVICES Last updated:(05 Jun 2026 08:54hrs)
Status: Currently open.
Location: Eastleigh SO50.
Location: Eastleigh SO50.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396448: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:52hrs)
Status: Currently open.
Location: CV23 CV9 NP4 NP44.
Location: CV23 CV9 NP4 NP44.
There is essential maintenance taking place between the hours 03:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396448: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:51hrs)
Status: Currently open.
Location: NN17 NN18 BS34 CF10 CF24 WR4 CM77 GL7 RH11 CT13 CT5 CT12 CT14 CT10 CT18 RG40 RG45 CV6 CV7 CW9 CV12.
Location: NN17 NN18 BS34 CF10 CF24 WR4 CM77 GL7 RH11 CT13 CT5 CT12 CT14 CT10 CT18 RG40 RG45 CV6 CV7 CW9 CV12.
There is essential maintenance taking place between the hours 03:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396442: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:47hrs)
Status: Currently open.
Location: CO4 CO16 CO5 CO10 CO3 CO5 CO7 CV5 CV7.
Location: CO4 CO16 CO5 CO10 CO3 CO5 CO7 CV5 CV7.
There is essential maintenance taking place between the hours 02:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396442: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:46hrs)
Status: Currently open.
Location: CO11 CO3 CO6 CO16 CO10 ME5 CM2 CM23 CM7 CM3 CM22 CM6 CM12 TR14 CH1 PO19 PR7 EN8 GL51 GL20 EC1A WC1X.
Location: CO11 CO3 CO6 CO16 CO10 ME5 CM2 CM23 CM7 CM3 CM22 CM6 CM12 TR14 CH1 PO19 PR7 EN8 GL51 GL20 EC1A WC1X.
There is essential maintenance taking place between the hours 02:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396436: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:39hrs)
Status: Currently open.
Location: CB3 CB5 CF5 CT1 CT3 SE6 SE16.
Location: CB3 CB5 CF5 CT1 CT3 SE6 SE16.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396436: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:38hrs)
Status: Currently open.
Location: BS27 BS38 BS48 BS35 BS3 BS10 BS30 BS7 CB24 SS16 BA1 BA2 CB23 CB25 DE13 DE14 NR29 NR30 RG31 RG7 PE19.
Location: BS27 BS38 BS48 BS35 BS3 BS10 BS30 BS7 CB24 SS16 BA1 BA2 CB23 CB25 DE13 DE14 NR29 NR30 RG31 RG7 PE19.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396420: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:34hrs)
Status: Currently open.
Location: BS16 BS3 BS13 BS14 BS4 MK10 MK13 MK16 MK17 B17 B30 B4.
Location: BS16 BS3 BS13 BS14 BS4 MK10 MK13 MK16 MK17 B17 B30 B4.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396420: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:33hrs)
Status: Currently open.
Location: RG12 RG42 TA9 BH21 BN3 BN6 BN27 BN17 GU35 CM0 CM23 B24 B12 B1 B18 B61 B16 OX25 OX26 MK40 MK44 RH14.
Location: RG12 RG42 TA9 BH21 BN3 BN6 BN27 BN17 GU35 CM0 CM23 B24 B12 B1 B18 B61 B16 OX25 OX26 MK40 MK44 RH14.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398542: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:28hrs)
Status: Currently open.
Location: Northwich CW9.
Location: Northwich CW9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398649: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:27hrs)
Status: Currently open.
Location: Inverness IV2.
Location: Inverness IV2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398630: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:26hrs)
Status: Currently open.
Location: Edinburgh EH11 EH17.
Location: Edinburgh EH11 EH17.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398627: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:26hrs)
Status: Currently open.
Location: Newbury RG14.
Location: Newbury RG14.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398543: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:25hrs)
Status: Currently open.
Location: Chester CH1.
Location: Chester CH1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397870: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:24hrs)
Status: Currently open.
Location: Tadley RG16 RG26.
Location: Tadley RG16 RG26.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 08/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396495: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:23hrs)
Status: Currently open.
Location: Stockton on Tees TS19.
Location: Stockton on Tees TS19.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 07/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397087: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:22hrs)
Status: Currently open.
Location: Uttlesford CB10 CB11.
Location: Uttlesford CB10 CB11.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397085: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:21hrs)
Status: Currently open.
Location: Sawston CB10 CB22.
Location: Sawston CB10 CB22.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397083: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:20hrs)
Status: Currently open.
Location: Bury St Edmunds IP28.
Location: Bury St Edmunds IP28.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397082: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:19hrs)
Status: Currently open.
Location: Bishops Stortford CM23 CM22.
Location: Bishops Stortford CM23 CM22.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397077: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Jun 2026 08:18hrs)
Status: Currently open.
Location: Cambridge CB1 CB2 CB23 CB25 CB5 CB3.
Location: Cambridge CB1 CB2 CB23 CB25 CB5 CB3.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 06/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392186: MAINTENANCE AFFECTING SERVICES Last updated:(04 Jun 2026 08:06hrs)
Status: Currently open.
Location: Milton Keynes MK10, MK13, MK16, MK17.
Location: Milton Keynes MK10, MK13, MK16, MK17.
There is essential maintenance taking place between the hours of 23:30 and 18:00 between Thursday 04/06/2026 and Friday 05/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399073: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(05 Jun 2026 23:53hrs)
Status: Closed.
Location: Leeds LS16.
Location: Leeds LS16.
We have a network incident in Leeds LS16 affecting phone and Internet services. Our team are looking into this and will provide an update by as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (05 Jun 2026 23:53hrs)
This incident was closed on Friday, June 5th, 2026 at 23:53hrs.
This incident was closed on Friday, June 5th, 2026 at 23:53hrs.
Update (05 Jun 2026 23:53hrs)
Work to restore service was completed at 20:00 on 05/06/2026.
Engineers will continue to monitor the equipment over the weekend.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 20:00 on 05/06/2026.
Engineers will continue to monitor the equipment over the weekend.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (05 Jun 2026 17:26hrs)
Engineers are currently on-site to help identify the fault. We are performing equipment checks and will provide a further update as soon as possible or by 19:30.
Engineers are currently on-site to help identify the fault. We are performing equipment checks and will provide a further update as soon as possible or by 19:30.
Update (05 Jun 2026 14:27hrs)
Engineers are continuing to work on this issue, our next update will be 16:00
Engineers are continuing to work on this issue, our next update will be 16:00
Update (05 Jun 2026 11:18hrs)
Engineers are now on site investigating the issue. Our next update will be at 13:00.
Engineers are now on site investigating the issue. Our next update will be at 13:00.
Update (05 Jun 2026 08:22hrs)
Following our initial remote checks, we have identified that this incident is currently impacting a small number of customers.
We are now dispatching an engineer to site to investigate further and replace the identified faulty equipment, with the aim of resolving the issue for affected customers.
Once the engineer is confirmed to be en route, we will provide a further update including the estimated time of arrival.
Thank you for your patience.
Following our initial remote checks, we have identified that this incident is currently impacting a small number of customers.
We are now dispatching an engineer to site to investigate further and replace the identified faulty equipment, with the aim of resolving the issue for affected customers.
Once the engineer is confirmed to be en route, we will provide a further update including the estimated time of arrival.
Thank you for your patience.