Planned Maintenance and Incidents
There are 2 incidents or planned maintenances that may be affecting customers on our network.
379284: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(31 Dec 2025 11:40hrs)
Status: Currently open.
Location: Southampton SO14.
Location: Southampton SO14.
We have a network incident in Southampton SO14 affecting phone and internet services. Our team are looking into this and have identified an issue with our equipment on site. Services are currently up, but we expect further disruption until we can replace the failed part later today.
Please do not reset your equipment.
Please do not reset your equipment.
Update (31 Dec 2025 19:00hrs)
We are continuing to try and contact site management to gain access to the secure area and will provide further updates when new information becomes available.
We are continuing to try and contact site management to gain access to the secure area and will provide further updates when new information becomes available.
Update (31 Dec 2025 17:55hrs)
We are aware that services are again impacted by this issue and we expect them to remain offline until we can replace a piece of faulty equipment on our network.
An engineer attended earlier today and was refused access to the secure area to perform the fix work. We are attempting to arrange access with the relevant third party so that another engineer can attend and replace the part.
We will update you again as soon as there is more information.
We are aware that services are again impacted by this issue and we expect them to remain offline until we can replace a piece of faulty equipment on our network.
An engineer attended earlier today and was refused access to the secure area to perform the fix work. We are attempting to arrange access with the relevant third party so that another engineer can attend and replace the part.
We will update you again as soon as there is more information.
379279: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(31 Dec 2025 11:04hrs)
Status: Closed.
Location: Southampton SO14.
Location: Southampton SO14.
We have a network incident in Southampton SO14 affecting phone and internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (31 Dec 2025 11:04hrs)
This incident was closed on Wednesday, December 31st, 2025 at 11:04hrs.
This incident was closed on Wednesday, December 31st, 2025 at 11:04hrs.
Update (31 Dec 2025 11:04hrs)
Work to restore service was completed at 10:47 on 31/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 10:47 on 31/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.