Planned Maintenance and Incidents
There are 12 incidents or planned maintenances that may be affecting customers on our network.
418340 : MAINTENANCE AFFECTING SERVICES Last updated:(12 Nov 2026 08:56hrs)
Status: Currently open.
Location: RAMSGATE CT12.
Location: RAMSGATE CT12.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Friday 13/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418994 : MAINTENANCE AFFECTING SERVICES Last updated:(12 Nov 2026 08:48hrs)
Status: Currently open.
Location: WOULDHAM ME1.
Location: WOULDHAM ME1.
There is essential maintenance taking place between the hours of 00:00 and 03:00 on Friday 13/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
420202 - THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(12 Nov 2026 08:42hrs)
Status: Currently open.
Location: GILLINGHAM ME8.
Location: GILLINGHAM ME8.
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Friday 13/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
419979: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2026 08:28hrs)
Status: Currently open.
Location: Dorset DT4 DT3.
Location: Dorset DT4 DT3.
There is essential maintenance taking place between the hours of 00:00 and 03:00 on Thursday 12/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418763: MAINTENANCE AFFECTING TV SERVICES Last updated:(11 Nov 2026 08:26hrs)
Status: Currently open.
Location: Swindon SN4 SN1 SN17 SN3.
Location: Swindon SN4 SN1 SN17 SN3.
There is essential maintenance taking place between the hours of 23:30 and 04:00 on Wednesday 11/11/2026 to Thursday 12/11/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417766: MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2026 08:23hrs)
Status: Currently open.
Location: Birmingham B16.
Location: Birmingham B16.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 12/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417096: MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2026 08:21hrs)
Status: Currently open.
Location: Maulden MK45.
Location: Maulden MK45.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 12/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418808 INCIDENT AFFECTING TV SERVICES Last updated:(28 Oct 2026 07:55hrs)
Status: Currently open.
Location: Dalston E8, N16.
Location: Dalston E8, N16.
We have a network incident affecting TV services. Our team are looking into this and will provide an update by 10:00
Please do not reset your equipment."
Please do not reset your equipment."
Update (09 Nov 2026 12:40hrs)
We have been able to identify the management company for the building to which we require access and are currently awaiting confirmation of when access can be arranged. Once we receive further information, we will be able to provide another update.
We have been able to identify the management company for the building to which we require access and are currently awaiting confirmation of when access can be arranged. Once we receive further information, we will be able to provide another update.
Update (05 Nov 2026 08:06hrs)
We are still working to gain access to the roof of the neighbouring building. We're in discussions with multiple parties to resolve the access issues.
We apologize for there being no new information.
We will update you further as more information becomes available.
We are still working to gain access to the roof of the neighbouring building. We're in discussions with multiple parties to resolve the access issues.
We apologize for there being no new information.
We will update you further as more information becomes available.
Update (29 Oct 2026 13:09hrs)
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
Update (29 Oct 2026 09:31hrs)
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Update (28 Oct 2026 09:36hrs)
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
417264: MAINTENANCE AFFECTING SERVICES Last updated:(12 Nov 2026 08:23hrs)
Status: Closed.
Location: Scarborough ME1.
Location: Scarborough ME1.
There is essential maintenance taking place between the hours of 09:00 and 13:00 on Wednesday 11/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Nov 2026 08:23hrs)
This Planned Maintenance was completed on Thursday, November 12th, 2026 at 08:23hrs.
This Planned Maintenance was completed on Thursday, November 12th, 2026 at 08:23hrs.
417121: MAINTENANCE AFFECTING SERVICES Last updated:(12 Nov 2026 08:22hrs)
Status: Closed.
Location: Wiltshire SN16.
Location: Wiltshire SN16.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 11/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Nov 2026 08:22hrs)
This Planned Maintenance was completed on Thursday, November 12th, 2026 at 08:22hrs.
This Planned Maintenance was completed on Thursday, November 12th, 2026 at 08:22hrs.
417937: MAINTENANCE AFFECTING SERVICES Last updated:(12 Nov 2026 08:22hrs)
Status: Closed.
Location: London E8.
Location: London E8.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 11/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Nov 2026 08:22hrs)
This Planned Maintenance was completed on Thursday, November 12th, 2026 at 08:22hrs.
This Planned Maintenance was completed on Thursday, November 12th, 2026 at 08:22hrs.
420901: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(11 Nov 2026 14:13hrs)
Status: Closed.
Location: Staffordshire ST19.
Location: Staffordshire ST19.
We have a network incident in Stafford affecting phone and Internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Nov 2026 14:13hrs)
This incident was closed on Wednesday, November 11th, 2026 at 14:13hrs.
This incident was closed on Wednesday, November 11th, 2026 at 14:13hrs.
Update (11 Nov 2026 14:12hrs)
Work to restore service was completed at 14:02 on 11/11/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 14:02 on 11/11/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (11 Nov 2026 14:01hrs)
Our engineer is on site investigating this issue.
We will update you again by 15:30. Thank you for your continued patience.
Our engineer is on site investigating this issue.
We will update you again by 15:30. Thank you for your continued patience.