Planned Maintenance and Incidents
There are 10 incidents or planned maintenances that may be affecting customers on our network.
380630 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Jan 2026 08:14hrs)
Status: Currently open.
Location: Aldershot GU11.
Location: Aldershot GU11.
There is essential third party maintenance taking place between the hours of 22:00 on 30/01/2026 through to 14:00 on 31/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381216 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Jan 2026 08:11hrs)
Status: Currently open.
Location: Sunderland SR4,SR3.
Location: Sunderland SR4,SR3.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 30/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382233: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jan 2026 14:47hrs)
Status: Currently open.
Location: Lincolnshire PE22.
Location: Lincolnshire PE22.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382360: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(29 Jan 2026 16:22hrs)
Status: Closed.
Location: Hampshire RG26.
Location: Hampshire RG26.
We have a network incident in the Hampshire RG26 area affecting phone and Internet services. Our team are looking into this and will provide an update by 16:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (29 Jan 2026 16:22hrs)
This incident was closed on Thursday, January 29th, 2026 at 16:22hrs.
This incident was closed on Thursday, January 29th, 2026 at 16:22hrs.
Update (29 Jan 2026 16:22hrs)
Our team identified a fault within a key piece of equipment at this site and actions were taken to resolve the problem.
Work to restore service was completed at 16:00 on 29/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our team identified a fault within a key piece of equipment at this site and actions were taken to resolve the problem.
Work to restore service was completed at 16:00 on 29/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
378005 MAINTENANCE AFFECTING SERVICES Last updated:(29 Jan 2026 08:02hrs)
Status: Closed.
Location: Kings Lynn PE30.
Location: Kings Lynn PE30.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 29/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (29 Jan 2026 08:02hrs)
This Planned Maintenance was completed on Thursday, January 29th, 2026 at 08:02hrs.
This Planned Maintenance was completed on Thursday, January 29th, 2026 at 08:02hrs.
381793 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Jan 2026 08:01hrs)
Status: Closed.
Location: Caddington LU1.
Location: Caddington LU1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 29/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Jan 2026 08:01hrs)
This incident was closed on Thursday, January 29th, 2026 at 08:01hrs.
This incident was closed on Thursday, January 29th, 2026 at 08:01hrs.
381214 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Jan 2026 08:00hrs)
Status: Closed.
Location: Hartlepool TS26,TS27.
Location: Hartlepool TS26,TS27.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 29/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Jan 2026 08:00hrs)
This incident was closed on Thursday, January 29th, 2026 at 08:00hrs.
This incident was closed on Thursday, January 29th, 2026 at 08:00hrs.
381751 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Jan 2026 08:00hrs)
Status: Closed.
Location: Diss IP22, Botesdale IP22.
Location: Diss IP22, Botesdale IP22.
There is essential third party maintenance taking place between the hours of 20:00 on 28/01/2026 through to 06:00 on 29/01/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Jan 2026 08:00hrs)
This incident was closed on Thursday, January 29th, 2026 at 08:00hrs.
This incident was closed on Thursday, January 29th, 2026 at 08:00hrs.
381747 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Jan 2026 07:59hrs)
Status: Closed.
Location: Thetford IP25.
Location: Thetford IP25.
There is essential third party maintenance taking place between the hours of 20:00 on 28/01/2026 through to 06:00 on 29/01/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Jan 2026 07:59hrs)
This incident was closed on Thursday, January 29th, 2026 at 07:59hrs.
This incident was closed on Thursday, January 29th, 2026 at 07:59hrs.
382011 MAINTENANCE AFFECTING SERVICES Last updated:(28 Jan 2026 17:06hrs)
Status: Closed.
Location: Mansfield NG18,NG19.
Location: Mansfield NG18,NG19.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 29/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (28 Jan 2026 17:06hrs)
This incident was closed on Wednesday, January 28th, 2026 at 17:06hrs.
This incident was closed on Wednesday, January 28th, 2026 at 17:06hrs.
Update (28 Jan 2026 17:06hrs)
Planned Maintenance has been cancelled.
Planned Maintenance has been cancelled.