Planned Maintenance and Incidents
There are 17 incidents or planned maintenances that may be affecting customers on our network.
416504: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(12 Oct 2026 17:02hrs)
Status: Currently open.
Location: Folkestone CT21.
Location: Folkestone CT21.
We have a network incident in Folkestone CT21 affecting phone and Internet services. Our team are looking into this and will provide an update by 19:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 Oct 2026 20:44hrs)
We have identified failed hardware on site and are currently wating on a part to be delivered to site, we do not yet have a time for the part but expect it to be a few hours, our next update will be 01:00.
We have identified failed hardware on site and are currently wating on a part to be delivered to site, we do not yet have a time for the part but expect it to be a few hours, our next update will be 01:00.
Update (12 Oct 2026 18:51hrs)
Engineers have now arrived on site to continue investigating the issue. we will provide a further update by 21:00
Engineers have now arrived on site to continue investigating the issue. we will provide a further update by 21:00
416410 INCIDENT AFFECTING TV SERVICES Last updated:(12 Oct 2026 10:18hrs)
Status: Currently open.
Location: Aylesham CT3.
Location: Aylesham CT3.
We have a network incident affecting TV services. Our team are looking into this and will provide an update by 12:00
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 Oct 2026 15:33hrs)
Work to restore service was completed at 15:15 on 12/10/2026. Customers should now find services to be working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 15:15 on 12/10/2026. Customers should now find services to be working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (12 Oct 2026 15:05hrs)
We can confirm the specialist engineer is onsite and investigation is under way
Please do not reset your equipment.
We can confirm the specialist engineer is onsite and investigation is under way
Please do not reset your equipment.
Update (12 Oct 2026 14:17hrs)
The attending engineer has arrived on site and investigations are now underway. Further updates will be provided as soon as additional information becomes available.
The attending engineer has arrived on site and investigations are now underway. Further updates will be provided as soon as additional information becomes available.
Update (12 Oct 2026 12:00hrs)
We are arranging for a specialist engineer to attend this site and check on the communal equipment. Our team will provide an update by 15:00
Please do not reset your equipment.
We are arranging for a specialist engineer to attend this site and check on the communal equipment. Our team will provide an update by 15:00
Please do not reset your equipment.
411490: MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:59hrs)
Status: Currently open.
Location: GL50 Cheltenham.
Location: GL50 Cheltenham.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414786: MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:56hrs)
Status: Currently open.
Location: W3 London.
Location: W3 London.
There is essential maintenance taking place between the hours of 08:00 and 15:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414393: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:54hrs)
Status: Currently open.
Location: AB21, AB32, SE16, CM12, DH8, LU5, NG12, LU7,IP11, NR4,PL19 , ME1.
Location: AB21, AB32, SE16, CM12, DH8, LU5, NG12, LU7,IP11, NR4,PL19 , ME1.
There is essential third party maintenance taking place between the hours of 01:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414386: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:46hrs)
Status: Currently open.
Location: RG12,RG42, SO14 Bracknell.
Location: RG12,RG42, SO14 Bracknell.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413883: MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:44hrs)
Status: Currently open.
Location: OX11 Dicot.
Location: OX11 Dicot.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412527: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:42hrs)
Status: Currently open.
Location: MK43 Bedford, MK46 Milton Keynes.
Location: MK43 Bedford, MK46 Milton Keynes.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412245: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:39hrs)
Status: Currently open.
Location: EX31, EX32 & EX34 Devon.
Location: EX31, EX32 & EX34 Devon.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411116:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:35hrs)
Status: Currently open.
Location: HG3 Harrogate, HG4 & HG5 Yorkshire,.
Location: HG3 Harrogate, HG4 & HG5 Yorkshire,.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411022: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:32hrs)
Status: Currently open.
Location: ME8 Kent.
Location: ME8 Kent.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 13/10/2026. Customers may experience an interruption to services for during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414179: MAINTENANCE AFFECTING SERVICES Last updated:(09 Oct 2026 08:23hrs)
Status: Currently open.
Location: Southampton SO14.
Location: Southampton SO14.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 12/10/2026. Customers may experience an interruption of their services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
415927: INCIDENT AFFECTING INTERNET SERVICES Last updated:(07 Oct 2026 20:11hrs)
Status: Currently open.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
We have a network incident in Huntingdon PE28 affecting Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Oct 2026 16:00hrs)
We have worked with our third-party supplier to identify and resolve a fault within their network that impacted services at this site, and we are confident that services are now stable.
Work to restore service was completed at 15:15 on 08/10/2026.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We have worked with our third-party supplier to identify and resolve a fault within their network that impacted services at this site, and we are confident that services are now stable.
Work to restore service was completed at 15:15 on 08/10/2026.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Oct 2026 11:07hrs)
Our engineers are on-site performing equipment checks. We are continuing to investigate the issues causing drops in service, with our third-party provider.
Further updates will be provided once new information becomes available.
Our engineers are on-site performing equipment checks. We are continuing to investigate the issues causing drops in service, with our third-party provider.
Further updates will be provided once new information becomes available.
Update (07 Oct 2026 20:18hrs)
Our engineers have completed their initial investigation and confirmed that the fault is with a third-party connectivity provider rather than the OFNL network.
We are working closely with the provider to investigate the issue and restore normal service as quickly as possible.
We apologise for the disruption and inconvenience caused and thank you for your continued patience.
Our engineers have completed their initial investigation and confirmed that the fault is with a third-party connectivity provider rather than the OFNL network.
We are working closely with the provider to investigate the issue and restore normal service as quickly as possible.
We apologise for the disruption and inconvenience caused and thank you for your continued patience.
416366: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(12 Oct 2026 20:23hrs)
Status: Closed.
Location: Stafford ST16 ST18.
Location: Stafford ST16 ST18.
We have a network incident in the Stafford ST16 and ST18 postcode areas affecting phone and Internet services. Our team are looking into this and will provide an update by 10:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 Oct 2026 20:23hrs)
This incident was closed on Monday, October 12th, 2026 at 20:23hrs.
This incident was closed on Monday, October 12th, 2026 at 20:23hrs.
Update (12 Oct 2026 20:05hrs)
Engineers on site have replaced the failing hardware and we have seen customer services restore.
Work to restore service was completed at 19:51 on 12/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Engineers on site have replaced the failing hardware and we have seen customer services restore.
Work to restore service was completed at 19:51 on 12/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (12 Oct 2026 18:56hrs)
The replacement part is currently delayed due to traffic around Birmingham, once it arrives we will begin the replacement of the failed hardware. Our next update will be 21:00
The replacement part is currently delayed due to traffic around Birmingham, once it arrives we will begin the replacement of the failed hardware. Our next update will be 21:00
Update (12 Oct 2026 14:22hrs)
We have received confirmation from our equipment vendor that the replacement part is expected to be delivered to site by 19:00 today. Upon arrival, our engineering team will carry out the replacement of the failed unit and work to restore services as quickly and safely as possible. We will continue to keep you updated on progress.
We have received confirmation from our equipment vendor that the replacement part is expected to be delivered to site by 19:00 today. Upon arrival, our engineering team will carry out the replacement of the failed unit and work to restore services as quickly and safely as possible. We will continue to keep you updated on progress.
Update (12 Oct 2026 09:40hrs)
Our engineers have isolated a failed piece of equipment and are arranging for a replacement part to be brought to our site ASAP by our third-party support company. We do not have an ETA yet. We will keep you informed as soon as we have updates available.
Our engineers have isolated a failed piece of equipment and are arranging for a replacement part to be brought to our site ASAP by our third-party support company. We do not have an ETA yet. We will keep you informed as soon as we have updates available.
415442: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:34hrs)
Status: Closed.
Location: Kent ME10.
Location: Kent ME10.
There is essential maintenance taking place between the hours 08:00 until 15:00 on 12/10/2026. Customers may experience an interruption of their services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Oct 2026 08:34hrs)
This incident was closed on Monday, October 12th, 2026 at 08:34hrs.
This incident was closed on Monday, October 12th, 2026 at 08:34hrs.
415421: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Oct 2026 08:14hrs)
Status: Closed.
Location: Norfolk NR10 NR6.
Location: Norfolk NR10 NR6.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Oct 2026 08:14hrs)
This incident was closed on Monday, October 12th, 2026 at 08:14hrs.
This incident was closed on Monday, October 12th, 2026 at 08:14hrs.
416323: INCIDENT AFFECTING INTERNET SERVICES Last updated:(11 Oct 2026 22:06hrs)
Status: Closed.
Location: Loddon NR14.
Location: Loddon NR14.
We have a network incident in Loddon NR14 affecting Internet services. Our team are looking into this and will provide an update by 11:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Oct 2026 22:06hrs)
This incident was closed on Sunday, October 11th, 2026 at 22:06hrs.
This incident was closed on Sunday, October 11th, 2026 at 22:06hrs.
Update (11 Oct 2026 21:59hrs)
Engineers have replaced a faulty part on site and monitored services to ensure they recover.
Work to restore service was completed at 21:38 on 11/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Engineers have replaced a faulty part on site and monitored services to ensure they recover.
Work to restore service was completed at 21:38 on 11/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (11 Oct 2026 21:42hrs)
Engineers on site have located the fault and are currently working to restore service. Our next update will be 22:30.
Engineers on site have located the fault and are currently working to restore service. Our next update will be 22:30.
Update (11 Oct 2026 19:35hrs)
Engineers are currently on their way to site to continue investigations. our next update will be 21:30.
Engineers are currently on their way to site to continue investigations. our next update will be 21:30.
Update (11 Oct 2026 17:46hrs)
We are continuing to work with our third party provider on this issue, a further update will be provided by 19:30.
We are continuing to work with our third party provider on this issue, a further update will be provided by 19:30.
Update (11 Oct 2026 11:10hrs)
Engineers investigating the issue have identified an issue on our upstream carriers network and we are working with them to resolve the problem. A further update will be provided by 15:00
Engineers investigating the issue have identified an issue on our upstream carriers network and we are working with them to resolve the problem. A further update will be provided by 15:00