Planned Maintenance and Incidents
There are 4 incidents or planned maintenances that may be affecting customers on our network.
419630: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2026 08:56hrs)
Status: Currently open.
Location: DN19 Greater Lincolnshire, DN33 Grimsby.
Location: DN19 Greater Lincolnshire, DN33 Grimsby.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 6/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416020 MAINTENANCE AFFECTING TV SERVICES Last updated:(04 Nov 2026 07:49hrs)
Status: Currently open.
Location: Bedford MK40, MK44.
Location: Bedford MK40, MK44.
There is maintenance taking place between the hours of 08:00 and 17:00 on 05/11/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413030: MAINTENANCE AFFECTING SERVICES Last updated:(30 Oct 2026 08:57hrs)
Status: Currently open.
Location: Milton Keynes MK16 MK10 MK13 MK17.
Location: Milton Keynes MK16 MK10 MK13 MK17.
There is essential maintenance taking place between the hours of 09:00 and 15:00 Monday to Friday 02/11/2026 till 06/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418808 INCIDENT AFFECTING TV SERVICES Last updated:(28 Oct 2026 07:55hrs)
Status: Currently open.
Location: Dalston E8, N16.
Location: Dalston E8, N16.
We have a network incident affecting TV services. Our team are looking into this and will provide an update by 10:00
Please do not reset your equipment."
Please do not reset your equipment."
Update (05 Nov 2026 08:06hrs)
We are still working to gain access to the roof of the neighbouring building. We're in discussions with multiple parties to resolve the access issues.
We apologize for there being no new information.
We will update you further as more information becomes available.
We are still working to gain access to the roof of the neighbouring building. We're in discussions with multiple parties to resolve the access issues.
We apologize for there being no new information.
We will update you further as more information becomes available.
Update (29 Oct 2026 13:09hrs)
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
Update (29 Oct 2026 09:31hrs)
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Update (28 Oct 2026 09:36hrs)
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.