Planned Maintenance and Incidents
There are 26 incidents or planned maintenances that may be affecting customers on our network.
394702 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:22hrs)
Status: Currently open.
Location: Leeds LS14, LS15,LS9.
Location: Leeds LS14, LS15,LS9.
There is essential third party maintenance taking place between the hours of 22:00 on 14/05/2026 through to 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394698 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:20hrs)
Status: Currently open.
Location: Leeds LS25.
Location: Leeds LS25.
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393178 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:19hrs)
Status: Currently open.
Location: Menston LS29.
Location: Menston LS29.
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393172 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:17hrs)
Status: Currently open.
Location: Leeds LS16.
Location: Leeds LS16.
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391074 MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:15hrs)
Status: Currently open.
Location: Cheltenham GL50.
Location: Cheltenham GL50.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393719 MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:11hrs)
Status: Currently open.
Location: London SE16.
Location: London SE16.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392452 MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:10hrs)
Status: Currently open.
Location: Dagenham RM9.
Location: Dagenham RM9.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395136 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:09hrs)
Status: Currently open.
Location: Braintree CM7,CM6, Witham CM77, Chelmford CM3,.
Location: Braintree CM7,CM6, Witham CM77, Chelmford CM3,.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393143 MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:03hrs)
Status: Currently open.
Location: London E16.
Location: London E16.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393175 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 08:01hrs)
Status: Currently open.
Location: Harrogate HG3,HG4, Knaresborough HG5.
Location: Harrogate HG3,HG4, Knaresborough HG5.
There is essential third party maintenance taking place between the hours of 08:00 on 14/05/2026 through to 20:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391539 MAINTENANCE AFFECTING TV SERVICES Last updated:(13 May 2026 07:52hrs)
Status: Currently open.
Location: Felnex SM6.
Location: Felnex SM6.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 13/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
390829 MAINTENANCE AFFECTING SERVICES Last updated:(12 May 2026 07:56hrs)
Status: Currently open.
Location: Reading RG5.
Location: Reading RG5.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
392969 MAINTENANCE AFFECTING TV SERVICES Last updated:(12 May 2026 07:54hrs)
Status: Currently open.
Location: Brunstane EH12, EH15.
Location: Brunstane EH12, EH15.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 13/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
391128 MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 11:04hrs)
Status: Closed.
Location: East Grinstead RH19.
Location: East Grinstead RH19.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (13 May 2026 11:04hrs)
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 11:04hrs.
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 11:04hrs.
391548 MAINTENANCE AFFECTING TV SERVICES Last updated:(13 May 2026 10:41hrs)
Status: Closed.
Location: Catford SE6.
Location: Catford SE6.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 13/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (13 May 2026 10:41hrs)
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 10:41hrs.
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 10:41hrs.
395001 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 07:56hrs)
Status: Closed.
Location: Elwick TS26, TS27.
Location: Elwick TS26, TS27.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 May 2026 07:56hrs)
This incident was closed on Wednesday, May 13th, 2026 at 07:56hrs.
This incident was closed on Wednesday, May 13th, 2026 at 07:56hrs.
394989 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 07:55hrs)
Status: Closed.
Location: Gravesham DA11.
Location: Gravesham DA11.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 May 2026 07:55hrs)
This incident was closed on Wednesday, May 13th, 2026 at 07:55hrs.
This incident was closed on Wednesday, May 13th, 2026 at 07:55hrs.
394976 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 07:55hrs)
Status: Closed.
Location: Ebbw Vale NP23.
Location: Ebbw Vale NP23.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 May 2026 07:55hrs)
This incident was closed on Wednesday, May 13th, 2026 at 07:55hrs.
This incident was closed on Wednesday, May 13th, 2026 at 07:55hrs.
394399 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 07:54hrs)
Status: Closed.
Location: Middleton Cheney OX17, Drayton OX15,OX16, Southam CV47, Deddington OX15.
Location: Middleton Cheney OX17, Drayton OX15,OX16, Southam CV47, Deddington OX15.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 May 2026 07:54hrs)
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:54hrs.
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:54hrs.
393939 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 07:54hrs)
Status: Closed.
Location: Leeds LS12.
Location: Leeds LS12.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 May 2026 07:54hrs)
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:54hrs.
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:54hrs.
393164 MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 07:53hrs)
Status: Closed.
Location: Watford WD7.
Location: Watford WD7.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 13/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (13 May 2026 07:53hrs)
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:53hrs.
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:53hrs.
391539 MAINTENANCE AFFECTING TV SERVICES Last updated:(13 May 2026 07:50hrs)
Status: Closed.
Location: Felnex SM6.
Location: Felnex SM6.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 13/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (13 May 2026 07:50hrs)
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:50hrs.
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:50hrs.
392406 MAINTENANCE AFFECTING SERVICES Last updated:(13 May 2026 07:49hrs)
Status: Closed.
Location: Colchester CO5,DE12.
Location: Colchester CO5,DE12.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (13 May 2026 07:49hrs)
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:49hrs.
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:49hrs.
391542 MAINTENANCE AFFECTING TV SERVICES Last updated:(13 May 2026 07:49hrs)
Status: Closed.
Location: Dalston E8,N16.
Location: Dalston E8,N16.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 12/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (13 May 2026 07:49hrs)
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:49hrs.
This Planned Maintenance was completed on Wednesday, May 13th, 2026 at 07:49hrs.
395937: INCIDENT AFFECTING INTERNET SERVICES Last updated:(12 May 2026 14:28hrs)
Status: Closed.
Location: Toftwood NR19.
Location: Toftwood NR19.
We have a network incident in Toftwood, NR19 affecting internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 May 2026 14:28hrs)
This incident was closed on Tuesday, May 12th, 2026 at 14:28hrs.
This incident was closed on Tuesday, May 12th, 2026 at 14:28hrs.
Update (12 May 2026 14:27hrs)
Work to restore service was completed at 13:38 on 12/05/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:38 on 12/05/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (12 May 2026 11:20hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 14:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 14:00.
392954 MAINTENANCE AFFECTING TV SERVICES Last updated:(12 May 2026 12:52hrs)
Status: Closed.
Location: Glasgow G71.
Location: Glasgow G71.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 12/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (12 May 2026 12:52hrs)
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 12:52hrs.
This Planned Maintenance was completed on Tuesday, May 12th, 2026 at 12:52hrs.