Planned Maintenance and Incidents
There are 15 incidents or planned maintenances that may be affecting customers on our network.
397449: INCIDENT AFFECTING INTERNETSERVICES Last updated:(23 May 2026 08:23hrs)
Status: Currently open.
Location: NN12 London Road.
Location: NN12 London Road.
We have a network incident in London Road affecting the internet services for a small amount of the customers on site. Our team are looking into this and will provide an update by 11:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (23 May 2026 18:58hrs)
We have been unable to arrange access to the equipment as the third-party engineers are currently addressing other critical issues. We will continue to liaise with them and aim to secure access early tomorrow. We will keep you updated on the progress of this fault.
We have been unable to arrange access to the equipment as the third-party engineers are currently addressing other critical issues. We will continue to liaise with them and aim to secure access early tomorrow. We will keep you updated on the progress of this fault.
Update (23 May 2026 13:04hrs)
Our engineer is currently on site; however, we have encountered access issues to our equipment. We have engaged with the relevant third-party providers to resolve this and restore access as soon as possible, allowing us to proceed with troubleshooting and work towards resolving the outage.
We will share further updates as soon as more information becomes available.
Our engineer is currently on site; however, we have encountered access issues to our equipment. We have engaged with the relevant third-party providers to resolve this and restore access as soon as possible, allowing us to proceed with troubleshooting and work towards resolving the outage.
We will share further updates as soon as more information becomes available.
Update (23 May 2026 10:34hrs)
Our engineer is on their way to site, once on site they will begin their investigation into the cause of the fault.
We are now waiting for the engineer to arrive which should be around 11:00am.
We will update you again by 14:00.
Our engineer is on their way to site, once on site they will begin their investigation into the cause of the fault.
We are now waiting for the engineer to arrive which should be around 11:00am.
We will update you again by 14:00.
397094: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:24hrs)
Status: Currently open.
Location: Exeter EX2 EX03 EX5 EX14.
Location: Exeter EX2 EX03 EX5 EX14.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397093: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:14hrs)
Status: Currently open.
Location: Slades Hill BA8.
Location: Slades Hill BA8.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397092: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:09hrs)
Status: Currently open.
Location: Somerset TA18.
Location: Somerset TA18.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397090: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:04hrs)
Status: Currently open.
Location: Somerset BA22.
Location: Somerset BA22.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397084: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:03hrs)
Status: Currently open.
Location: Somerset TA3 TA4.
Location: Somerset TA3 TA4.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394532: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:00hrs)
Status: Currently open.
Location: Kent CT10 CT12.
Location: Kent CT10 CT12.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391698: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:47hrs)
Status: Currently open.
Location: Staffordshire WS13.
Location: Staffordshire WS13.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393937: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:32hrs)
Status: Currently open.
Location: Gravesend DA11.
Location: Gravesend DA11.
There is maintenance taking place between the hours of 08:00 and 17:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396897: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:30hrs)
Status: Currently open.
Location: Hereford HR4.
Location: Hereford HR4.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396895: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:28hrs)
Status: Currently open.
Location: Daventry NN11.
Location: Daventry NN11.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396470: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:27hrs)
Status: Currently open.
Location: Portsmouth PO3.
Location: Portsmouth PO3.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395909: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:24hrs)
Status: Currently open.
Location: Greenwich SE10.
Location: Greenwich SE10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395503: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:23hrs)
Status: Currently open.
Location: Chichester PO19.
Location: Chichester PO19.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395237:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:21hrs)
Status: Currently open.
Location: Suffolk IP1.
Location: Suffolk IP1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.