Update (20 May 2026 13:34hrs)
This incident was closed on Wednesday, May 20th, 2026 at 13:34hrs.

Update (20 May 2026 13:33hrs)
Work to restore service was completed at 13:25 on 20/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (20 May 2026 13:32hrs)
Our on-site engineering team has now completed the replacement of all damaged equipment within the cabinet. Services have been fully restored and are currently stable.
We appreciate your patience while we worked to resolve this issue.

Update (20 May 2026 11:41hrs)
Our engineers are continuing on-site work to replace damaged equipment within the cabinet. While services have been restored, you may still experience some disruption as this essential work continues to help reduce the risk of future issues.

We will provide a further update by 15:00.

Thank you for your patience during this time.

Update (20 May 2026 07:34hrs)
We are now seeing internet and phone services restore, however work is still ongoing and we expect further disruption throughout the day whilst repairs are completed. A further update will be provided by 12:00

Update (19 May 2026 19:31hrs)
Our engineers, along with a third-party contractor, are currently on site replacing the affected cables and equipment. We will provide further updates as more information becomes available.

Update (19 May 2026 15:28hrs)
We are arranging for teams to work overnight to resolve this incident. We will provide a further update in the morning, at which point we expect to have a clearer understanding of the current status and any additional work required.

Thank you for your patience while we work to resolve this issue.

Update (19 May 2026 12:33hrs)
Our engineer has now completed the on-site investigation and identified significant fire damage affecting the cabinet equipment, originating from a fault within the electrical components.

Due to the severity of the damage, we are currently working with a third-party contractor to arrange the replacement of the affected equipment as quickly as possible. Given the extent of the repairs required, we anticipate that resolution may take some time.

We will continue to provide updates as more information becomes available.

Thank you for your patience and understanding while we work to restore service.

Update (19 May 2026 10:42hrs)
Following extensive remote diagnostics, we have arranged for a field engineer to attend site to carry out further on-site checks and investigate the issue affecting your services.

Once the root cause has been identified, we will work to implement a fix and restore services as quickly as possible.

The engineer’s current estimated time of arrival is 13:45. We will provide a further update by 14:00.

Thank you for your patience and understanding.

Update (20 May 2026 08:29hrs)
This incident was closed on Wednesday, May 20th, 2026 at 08:29hrs.

Update (20 May 2026 08:10hrs)
This incident was closed on Wednesday, May 20th, 2026 at 08:10hrs.

Update (20 May 2026 08:10hrs)
This incident was closed on Wednesday, May 20th, 2026 at 08:10hrs.

Update (20 May 2026 08:09hrs)
This incident was closed on Wednesday, May 20th, 2026 at 08:09hrs.

Update (20 May 2026 07:59hrs)
This incident was closed on Wednesday, May 20th, 2026 at 07:59hrs.

Update (20 May 2026 07:57hrs)
This incident was closed on Wednesday, May 20th, 2026 at 07:57hrs.