Planned Maintenance and Incidents
There are 4 incidents or planned maintenances that may be affecting customers on our network.
373390: MAINTENANCE AFFECTING SERVICES Last updated:(28 Nov 2025 08:33hrs)
Status: Currently open.
Location: Essex CO7.
Location: Essex CO7.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Monday 01/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373131: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Nov 2025 08:31hrs)
Status: Currently open.
Location: North Lanarkshire ML1.
Location: North Lanarkshire ML1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday the 01/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373129: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Nov 2025 08:29hrs)
Status: Currently open.
Location: South Lanarkshire G75.
Location: South Lanarkshire G75.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday the 01/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375182: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(26 Nov 2025 15:02hrs)
Status: Currently open.
Location: Sittingbourne ME10.
Location: Sittingbourne ME10.
We have a network incident in Sittingborune (ME10) affecting phone and internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 Nov 2025 15:02hrs)
Our engineers on site have progressed the fix, due to the nature of the issue the resolution of this fault will take some time.
The engineers will be progressing with the next stage of the fix, we'll update you again by 18:00.
Our engineers on site have progressed the fix, due to the nature of the issue the resolution of this fault will take some time.
The engineers will be progressing with the next stage of the fix, we'll update you again by 18:00.
Update (27 Nov 2025 08:59hrs)
We have engineers on site who are working to resolve the issue for the affected properties.
We are now waiting for the engineers to carry out the work.
We will update you again by 13:00.
We have engineers on site who are working to resolve the issue for the affected properties.
We are now waiting for the engineers to carry out the work.
We will update you again by 13:00.
Update (26 Nov 2025 21:13hrs)
We are continuing to investigate this fibre damage and a further update will be provided by 10:00 tomorrow morning
We are continuing to investigate this fibre damage and a further update will be provided by 10:00 tomorrow morning
Update (26 Nov 2025 15:05hrs)
We have been made aware of physical damage to on site fibre. An engineer team is heading to site now to to investigate damage and look to repair it.
We have been made aware of physical damage to on site fibre. An engineer team is heading to site now to to investigate damage and look to repair it.