Planned Maintenance and Incidents
There are 9 incidents or planned maintenances that may be affecting customers on our network.
386418 MAINTENANCE AFFECTING SERVICES Last updated:(21 Apr 2026 08:21hrs)
Status: Currently open.
Location: London E3,E9.
Location: London E3,E9.
There is essential party maintenance taking place between the hours of 08:00 and 16:00 on 22/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392572 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Apr 2026 08:19hrs)
Status: Currently open.
Location: Ashby de la Zouch LE65.
Location: Ashby de la Zouch LE65.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 22/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392463 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Apr 2026 08:17hrs)
Status: Currently open.
Location: Newquay TR8.
Location: Newquay TR8.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 22/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392459 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Apr 2026 08:16hrs)
Status: Currently open.
Location: Manchester M4.
Location: Manchester M4.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 22/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392456 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Apr 2026 08:14hrs)
Status: Currently open.
Location: Western Super Mare BS24,BS29.
Location: Western Super Mare BS24,BS29.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 22/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
392451 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Apr 2026 08:07hrs)
Status: Currently open.
Location: Thirsk YO7.
Location: Thirsk YO7.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 22/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392448 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Apr 2026 08:05hrs)
Status: Currently open.
Location: Malmesbury SN16, Purton SN5, Swindon SN25,SN26,SN4.
Location: Malmesbury SN16, Purton SN5, Swindon SN25,SN26,SN4.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 22/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386927: MAINTENANCE AFFECTING SERVICES Last updated:(20 Apr 2026 10:30hrs)
Status: Currently open.
Location: W3 London.
Location: W3 London.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 21/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393225 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(22 Apr 2026 02:54hrs)
Status: Closed.
Location: Burghley Green CB23.
Location: Burghley Green CB23.
We have a network incident in Burghley Green affecting phone and internet services. Our team are looking into this and will provide an update by 04:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (22 Apr 2026 02:54hrs)
This incident was closed on Wednesday, April 22nd, 2026 at 02:54hrs.
This incident was closed on Wednesday, April 22nd, 2026 at 02:54hrs.
Update (22 Apr 2026 02:54hrs)
Work to restore service was completed at 02:46:37 on 22/04/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 02:46:37 on 22/04/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.