Planned Maintenance and Incidents
There is 1 incident or planned maintenance that may be affecting customers on our network.
378805 : INCIDENT AFFECTING INTERNET SERVICES Last updated:(23 Dec 2025 15:07hrs)
Status: Closed.
Location: N1C Kings Cross.
Location: N1C Kings Cross.
We have an intermittent issue affecting a very small set of customers in Kings Cross affecting internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (23 Dec 2025 15:07hrs)
This incident was closed on Tuesday, December 23rd, 2025 at 15:07hrs.
This incident was closed on Tuesday, December 23rd, 2025 at 15:07hrs.
Update (23 Dec 2025 15:07hrs)
Work to restore service was completed at 13:08 on 23/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:08 on 23/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.