Planned Maintenance and Incidents
There are 4 incidents or planned maintenances that may be affecting customers on our network.
392714 EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 16:32hrs)
Status: Currently open.
Location: Corby NN17,NN18.
Location: Corby NN17,NN18.
There is essential emergency maintenance taking place between the hours 00:00 until 01:00 on 18/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392682: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(17 Apr 2026 08:50hrs)
Status: Currently open.
Location: Corby NN17 NN18.
Location: Corby NN17 NN18.
We have a network incident in Corby affecting phone and internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (17 Apr 2026 09:37hrs)
We have identified the fault affecting the site. To resolve this issue, we need to remotely reboot a key piece of network equipment.
To minimise disruption to other customers, this work will be carried out as emergency maintenance from midnight tonight.
Fewer than 1% of customers on the site are currently impacted, and completing the reboot earlier would risk affecting additional customers who are not experiencing any issues.
We apologise that we are unable to restore service for affected customers immediately and appreciate your patience while we complete this work as quickly and safely as possible.
We have identified the fault affecting the site. To resolve this issue, we need to remotely reboot a key piece of network equipment.
To minimise disruption to other customers, this work will be carried out as emergency maintenance from midnight tonight.
Fewer than 1% of customers on the site are currently impacted, and completing the reboot earlier would risk affecting additional customers who are not experiencing any issues.
We apologise that we are unable to restore service for affected customers immediately and appreciate your patience while we complete this work as quickly and safely as possible.
392108: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 08:08hrs)
Status: Currently open.
Location: Gloucester GL2.
Location: Gloucester GL2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 20/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391693: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 08:06hrs)
Status: Currently open.
Location: Wolverhampton DY3 WV5.
Location: Wolverhampton DY3 WV5.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 20/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.