Planned Maintenance and Incidents
There are 15 incidents or planned maintenances that may be affecting customers on our network.
384717: INCIDENT AFFECTING INTERNET SERVICES Last updated:(18 Feb 2026 12:06hrs)
Status: Currently open.
Location: Matlock DE4.
Location: Matlock DE4.
We have a network incident in
Matlock DE4 affecting internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Matlock DE4 affecting internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (18 Feb 2026 14:56hrs)
Our third party service provider has confirmed that their equipment has remained stable for the past two hours. Their engineers are continuing to perform further checks to ensure ongoing service stability.
We will share additional updates as soon as new information becomes available.
Our third party service provider has confirmed that their equipment has remained stable for the past two hours. Their engineers are continuing to perform further checks to ensure ongoing service stability.
We will share additional updates as soon as new information becomes available.
Update (18 Feb 2026 12:09hrs)
Our third-party service provider has reported an equipment fault that is currently affecting our services.
We are working closely with them to restore full functionality as quickly as possible.
Thank you for your patience while we resolve this issue.
Our third-party service provider has reported an equipment fault that is currently affecting our services.
We are working closely with them to restore full functionality as quickly as possible.
Thank you for your patience while we resolve this issue.
383196: MAINTENANCE AFFECTING SERVICES Last updated:(18 Feb 2026 08:22hrs)
Status: Currently open.
Location: Bristol BS30.
Location: Bristol BS30.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 19/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384516: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Feb 2026 08:20hrs)
Status: Currently open.
Location: Bedfordshire MK45.
Location: Bedfordshire MK45.
There is essential emergency maintenance taking place between the hours 08:30 until 16:30 on 19/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383962: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Feb 2026 08:18hrs)
Status: Currently open.
Location: Basingstoke RG21 RH24 RG16 RG26.
Location: Basingstoke RG21 RH24 RG16 RG26.
There is essential emergency maintenance taking place between the hours 00:00 until 03:00 on 19/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383197: MAINTENANCE AFFECTING SERVICES Last updated:(18 Feb 2026 08:15hrs)
Status: Currently open.
Location: Barnsley S73.
Location: Barnsley S73.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 19/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383074: MAINTENANCE AFFECTING SERVICES Last updated:(18 Feb 2026 08:13hrs)
Status: Currently open.
Location: Exeter EX1 EX4.
Location: Exeter EX1 EX4.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 19/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
378192: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Feb 2026 08:11hrs)
Status: Currently open.
Location: Cheltenham GL51 GL50 Tewkesbury GL3.
Location: Cheltenham GL51 GL50 Tewkesbury GL3.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 19/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375974: MAINTENANCE AFFECTING SERVICES Last updated:(16 Feb 2026 07:52hrs)
Status: Currently open.
Location: Milton Keynes MK10, MK13, MK16, MK17.
Location: Milton Keynes MK10, MK13, MK16, MK17.
There is essential maintenance taking place between the hours of 09:00 and 16:00 Monday - Friday 16/02/2026 to 20/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384606 INCIDENT AFFECTING TV SERVICES. Last updated:(18 Feb 2026 15:14hrs)
Status: Closed.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
Earlier TV issues have returned affected service again.
Engineers are returning to site shortly to carry on with investigations.
Engineers are returning to site shortly to carry on with investigations.
Update (18 Feb 2026 15:14hrs)
This incident was closed on Wednesday, February 18th, 2026 at 15:14hrs.
This incident was closed on Wednesday, February 18th, 2026 at 15:14hrs.
Update (18 Feb 2026 15:13hrs)
Work to restore service has been completed Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service has been completed Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (18 Feb 2026 07:44hrs)
The identified power issue is still affecting TV services for the site, engineers are returning to site today to continue works on getting a resolution.
We apologise for any inconvenience caused and thank you for patience while we work to get this issue resolved.
The identified power issue is still affecting TV services for the site, engineers are returning to site today to continue works on getting a resolution.
We apologise for any inconvenience caused and thank you for patience while we work to get this issue resolved.
Update (17 Feb 2026 17:48hrs)
A power issue has been identified as the route cause of the TV issues. An electrician will be attending site this evening to investigate further.
We apologise for any inconvenience caused and thank you for patience while we work to get this issue resolved.
A power issue has been identified as the route cause of the TV issues. An electrician will be attending site this evening to investigate further.
We apologise for any inconvenience caused and thank you for patience while we work to get this issue resolved.
384622: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(18 Feb 2026 14:11hrs)
Status: Closed.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
We have a network incident in the Corby NN17 and NN18 area affecting phone and Internet services. Our team are looking into this and will provide an update by 20:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Feb 2026 14:11hrs)
This incident was closed on Wednesday, February 18th, 2026 at 14:11hrs.
This incident was closed on Wednesday, February 18th, 2026 at 14:11hrs.
Update (18 Feb 2026 14:11hrs)
Work to restore all voice services was completed at 14:10 on 18/02/2026. All data services remain stable. We will continue to monitor the network closely.
Thank you for your patience during this incident.
Work to restore all voice services was completed at 14:10 on 18/02/2026. All data services remain stable. We will continue to monitor the network closely.
Thank you for your patience during this incident.
Update (18 Feb 2026 12:22hrs)
Voice services are now approximately 70% restored. Our teams are continuing to work to restore all remaining voice services as quickly as possible.
Further updates will be provided as progress continues.
Voice services are now approximately 70% restored. Our teams are continuing to work to restore all remaining voice services as quickly as possible.
Further updates will be provided as progress continues.
Update (18 Feb 2026 09:37hrs)
Data services are now fully operational. However, we are aware that voice services are only partially restored.
Our teams are actively working to resolve the remaining issues affecting voice services for some customers. Further updates will be provided as work progresses.
Data services are now fully operational. However, we are aware that voice services are only partially restored.
Our teams are actively working to resolve the remaining issues affecting voice services for some customers. Further updates will be provided as work progresses.
Update (18 Feb 2026 08:28hrs)
Work to restore service was completed at 08:13 on 18/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 08:13 on 18/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (18 Feb 2026 07:47hrs)
Power engineers are arriving on site imminently to begin restoration works. Once power is restored, services are expected to recover.
Further updates will follow as soon as we receive confirmation of progress.
Power engineers are arriving on site imminently to begin restoration works. Once power is restored, services are expected to recover.
Further updates will follow as soon as we receive confirmation of progress.
Update (18 Feb 2026 00:39hrs)
Keyholders will be travelling to site for the morning.
We will provide a further update at 08:00 in the morning.
Please do not reset your equipment.
Keyholders will be travelling to site for the morning.
We will provide a further update at 08:00 in the morning.
Please do not reset your equipment.
Update (18 Feb 2026 00:03hrs)
We are continuing to work to get hold of the keys as quickly as possible.
Further updates will be provided if there are any significant developments overnight.
We apologise for the inconvenience caused by this issue.
We are continuing to work to get hold of the keys as quickly as possible.
Further updates will be provided if there are any significant developments overnight.
We apologise for the inconvenience caused by this issue.
Update (17 Feb 2026 22:30hrs)
Power engineers on site have identified that they require access to the local electricity substation to continue their work. Entry to the substation requires specialist keys that are kept off site.
We are working to get hold of the keys as quickly as possible; however, this is expected to take several hours and the restoration work is likely to continue into the early hours of the morning.
Further updates will be provided past midnight if there are any significant developments. We apologise for the inconvenience caused by this issue.
Power engineers on site have identified that they require access to the local electricity substation to continue their work. Entry to the substation requires specialist keys that are kept off site.
We are working to get hold of the keys as quickly as possible; however, this is expected to take several hours and the restoration work is likely to continue into the early hours of the morning.
Further updates will be provided past midnight if there are any significant developments. We apologise for the inconvenience caused by this issue.
Update (17 Feb 2026 21:49hrs)
Power engineers are now on site investigating the issue. A further update will be provided as soon as they have completed their investigation or by midnight (00:00), whichever comes first.
Power engineers are now on site investigating the issue. A further update will be provided as soon as they have completed their investigation or by midnight (00:00), whichever comes first.
Update (17 Feb 2026 20:14hrs)
Power engineers are now expected to arrive around 21:30, We will provide a further update once they have begun their investigations and before 22:00.
Power engineers are now expected to arrive around 21:30, We will provide a further update once they have begun their investigations and before 22:00.
Update (17 Feb 2026 19:56hrs)
Our engineer on site has identified a power issue. We have requested specialist power engineers to attend and assist with restoring power. We will provide a further update once the power engineers arrive on site, or by 22:00 (10pm), whichever comes first.
Our engineer on site has identified a power issue. We have requested specialist power engineers to attend and assist with restoring power. We will provide a further update once the power engineers arrive on site, or by 22:00 (10pm), whichever comes first.
374262: MAINTENANCE AFFECTING SERVICES Last updated:(18 Feb 2026 11:28hrs)
Status: Closed.
Location: Aberdeen AB13.
Location: Aberdeen AB13.
There is essential maintenance taking place between the hours 09:00 until 12:00 on 18/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Feb 2026 11:28hrs)
This Planned Maintenance was completed on Wednesday, February 18th, 2026 at 11:28hrs.
This Planned Maintenance was completed on Wednesday, February 18th, 2026 at 11:28hrs.
383128: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Feb 2026 08:08hrs)
Status: Closed.
Location: Aviemore PH22.
Location: Aviemore PH22.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 18/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Feb 2026 08:08hrs)
This Planned Maintenance was completed on Wednesday, February 18th, 2026 at 08:08hrs.
This Planned Maintenance was completed on Wednesday, February 18th, 2026 at 08:08hrs.
383504: MAINTENANCE AFFECTING SERVICES Last updated:(18 Feb 2026 08:08hrs)
Status: Closed.
Location: Cardiff CF10 CF24 WR4 BS34.
Location: Cardiff CF10 CF24 WR4 BS34.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 18/02/2026 affecting voice services. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Feb 2026 08:08hrs)
This Planned Maintenance was completed on Wednesday, February 18th, 2026 at 08:08hrs.
This Planned Maintenance was completed on Wednesday, February 18th, 2026 at 08:08hrs.
384579: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(18 Feb 2026 08:03hrs)
Status: Closed.
Location: CB2 Great Kneighton.
Location: CB2 Great Kneighton.
We have a network incident in Great Kneighton affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Feb 2026 08:03hrs)
This incident was closed on Wednesday, February 18th, 2026 at 08:03hrs.
This incident was closed on Wednesday, February 18th, 2026 at 08:03hrs.
Update (18 Feb 2026 08:03hrs)
Work to restore service was completed at 14:00:49 on 17/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 14:00:49 on 17/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (17 Feb 2026 14:25hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
INCIDENT AFFECTING TV SERVICES. Last updated:(17 Feb 2026 13:48hrs)
Status: Closed.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
Investigations have identified an issue affecting Satellite TV services in this area.
A specialist TV engineer has been requested to attend this and is now on site.
Update: This has now been resolved. Please action a reboot of equipment for any persisting issues.
A specialist TV engineer has been requested to attend this and is now on site.
Update: This has now been resolved. Please action a reboot of equipment for any persisting issues.
Update (17 Feb 2026 13:48hrs)
This incident was closed on Tuesday, February 17th, 2026 at 13:48hrs.
This incident was closed on Tuesday, February 17th, 2026 at 13:48hrs.