Planned Maintenance and Incidents
There are 30 incidents or planned maintenances that may be affecting customers on our network.
394625 MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 08:20hrs)
Status: Currently open.
Location: Bedford MK45.
Location: Bedford MK45.
There is maintenance taking place between the hours of 09:00 and 16:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396334 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 08:18hrs)
Status: Currently open.
Location: Milford DE56.
Location: Milford DE56.
There is third party maintenance taking place between the hours of 08:00 and 16:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396324 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 08:17hrs)
Status: Currently open.
Location: Arnold NG5.
Location: Arnold NG5.
There is third party maintenance taking place between the hours of 08:00 and 16:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395841 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 08:12hrs)
Status: Currently open.
Location: Hook RG27.
Location: Hook RG27.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
395440 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 08:11hrs)
Status: Currently open.
Location: Peterborough PE7,.
Location: Peterborough PE7,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395359 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 08:04hrs)
Status: Currently open.
Location: Peterborough PE6.
Location: Peterborough PE6.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395308 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 08:02hrs)
Status: Currently open.
Location: London NW6.
Location: London NW6.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396321 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 10:25hrs)
Status: Closed.
Location: Mansfield NG18,NG19,NG21, Derbyshire DE56, Arnold NG5,.
Location: Mansfield NG18,NG19,NG21, Derbyshire DE56, Arnold NG5,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 10:25hrs)
This incident was closed on Friday, May 15th, 2026 at 10:25hrs.
This incident was closed on Friday, May 15th, 2026 at 10:25hrs.
395439 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 08:44hrs)
Status: Closed.
Location: Aberdeen AB32,AB31,AB15,AB13.
Location: Aberdeen AB32,AB31,AB15,AB13.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 08:44hrs)
This incident was closed on Friday, May 15th, 2026 at 08:44hrs.
This incident was closed on Friday, May 15th, 2026 at 08:44hrs.
393175 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 08:36hrs)
Status: Closed.
Location: Harrogate HG3,HG4, Knaresborough HG5.
Location: Harrogate HG3,HG4, Knaresborough HG5.
There is essential third party maintenance taking place between the hours of 08:00 on 14/05/2026 through to 20:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 08:36hrs)
This Planned Maintenance was completed on Friday, May 15th, 2026 at 08:36hrs.
This Planned Maintenance was completed on Friday, May 15th, 2026 at 08:36hrs.
394435 MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:59hrs)
Status: Closed.
Location: Hereford HR1.
Location: Hereford HR1.
There is maintenance taking place between the hours of 06:00 and 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:59hrs)
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:59hrs.
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:59hrs.
Update (15 May 2026 07:59hrs)
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:59hrs.
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:59hrs.
395401 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:58hrs)
Status: Closed.
Location: Sleaford NG34.
Location: Sleaford NG34.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:58hrs)
This incident was closed on Friday, May 15th, 2026 at 07:58hrs.
This incident was closed on Friday, May 15th, 2026 at 07:58hrs.
395389 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:58hrs)
Status: Closed.
Location: York YO23.
Location: York YO23.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:58hrs)
This incident was closed on Friday, May 15th, 2026 at 07:58hrs.
This incident was closed on Friday, May 15th, 2026 at 07:58hrs.
395383 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:58hrs)
Status: Closed.
Location: Heathfield TN21.
Location: Heathfield TN21.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:58hrs)
This incident was closed on Friday, May 15th, 2026 at 07:58hrs.
This incident was closed on Friday, May 15th, 2026 at 07:58hrs.
395181 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:57hrs)
Status: Closed.
Location: Driffield YO25.
Location: Driffield YO25.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:57hrs)
This incident was closed on Friday, May 15th, 2026 at 07:57hrs.
This incident was closed on Friday, May 15th, 2026 at 07:57hrs.
395179 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:57hrs)
Status: Closed.
Location: Scarborough YO13,YO12,YO13.
Location: Scarborough YO13,YO12,YO13.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:57hrs)
This incident was closed on Friday, May 15th, 2026 at 07:57hrs.
This incident was closed on Friday, May 15th, 2026 at 07:57hrs.
395048 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:57hrs)
Status: Closed.
Location: Sunderland SR3,SR4.
Location: Sunderland SR3,SR4.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:57hrs)
This incident was closed on Friday, May 15th, 2026 at 07:57hrs.
This incident was closed on Friday, May 15th, 2026 at 07:57hrs.
395177 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:56hrs)
Status: Closed.
Location: Tyne and Wear NE16.
Location: Tyne and Wear NE16.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (15 May 2026 07:56hrs)
This incident was closed on Friday, May 15th, 2026 at 07:56hrs.
This incident was closed on Friday, May 15th, 2026 at 07:56hrs.
395030 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:56hrs)
Status: Closed.
Location: Tockwith YO26, Leeds LS22.
Location: Tockwith YO26, Leeds LS22.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:56hrs)
This incident was closed on Friday, May 15th, 2026 at 07:56hrs.
This incident was closed on Friday, May 15th, 2026 at 07:56hrs.
394579 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:56hrs)
Status: Closed.
Location: Chichester PO19.
Location: Chichester PO19.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:56hrs)
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:56hrs.
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:56hrs.
392803 MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:55hrs)
Status: Closed.
Location: Bexhill TN39.
Location: Bexhill TN39.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:55hrs)
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:55hrs.
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:55hrs.
394698 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:54hrs)
Status: Closed.
Location: Leeds LS25.
Location: Leeds LS25.
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:54hrs)
This incident was closed on Friday, May 15th, 2026 at 07:54hrs.
This incident was closed on Friday, May 15th, 2026 at 07:54hrs.
Update (15 May 2026 07:54hrs)
This incident was closed on Friday, May 15th, 2026 at 07:54hrs.
This incident was closed on Friday, May 15th, 2026 at 07:54hrs.
391438 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:54hrs)
Status: Closed.
Location: Swadincote DE11,DE12, Burton Upon Trent DE13,DE14, Ashby de la Zouch LE65.
Location: Swadincote DE11,DE12, Burton Upon Trent DE13,DE14, Ashby de la Zouch LE65.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:54hrs)
This incident was closed on Friday, May 15th, 2026 at 07:54hrs.
This incident was closed on Friday, May 15th, 2026 at 07:54hrs.
393178 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:54hrs)
Status: Closed.
Location: Menston LS29.
Location: Menston LS29.
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:54hrs)
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:54hrs.
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:54hrs.
394702 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:53hrs)
Status: Closed.
Location: Leeds LS14, LS15,LS9.
Location: Leeds LS14, LS15,LS9.
There is essential third party maintenance taking place between the hours of 22:00 on 14/05/2026 through to 06:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:53hrs)
This incident was closed on Friday, May 15th, 2026 at 07:53hrs.
This incident was closed on Friday, May 15th, 2026 at 07:53hrs.
391074 MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:53hrs)
Status: Closed.
Location: Cheltenham GL50.
Location: Cheltenham GL50.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:53hrs)
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:53hrs.
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:53hrs.
393172 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:52hrs)
Status: Closed.
Location: Leeds LS16.
Location: Leeds LS16.
There is essential third party maintenance taking place between the hours of 20:00 on 14/05/2026 through to 08:00 on 15/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:52hrs)
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:52hrs.
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:52hrs.
393719 MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:52hrs)
Status: Closed.
Location: London SE16.
Location: London SE16.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:52hrs)
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:52hrs.
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:52hrs.
392452 MAINTENANCE AFFECTING SERVICES Last updated:(15 May 2026 07:51hrs)
Status: Closed.
Location: Dagenham RM9.
Location: Dagenham RM9.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 14/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 May 2026 07:51hrs)
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:51hrs.
This Planned Maintenance was completed on Friday, May 15th, 2026 at 07:51hrs.
396266: INCIDENT AFFECTING INTERNET SERVICES Last updated:(14 May 2026 22:39hrs)
Status: Closed.
Location: BN24 , BN26 Dittons road.
Location: BN24 , BN26 Dittons road.
We have a network incident in Dittons road affecting internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (14 May 2026 22:39hrs)
This incident was closed on Thursday, May 14th, 2026 at 22:39hrs.
This incident was closed on Thursday, May 14th, 2026 at 22:39hrs.
Update (14 May 2026 22:38hrs)
The specialist engineering team has successfully completed the splicing of the live fibre cables, and the backhaul circuit is now operational.
Customer services were fully restored at 22:17 on 14/05/2026.
Engineers remain on-site continuing additional fibre repair work. During this period, services remain at risk until all remedial activities are fully completed.
Thank you for your patience while we worked to restore service.
The specialist engineering team has successfully completed the splicing of the live fibre cables, and the backhaul circuit is now operational.
Customer services were fully restored at 22:17 on 14/05/2026.
Engineers remain on-site continuing additional fibre repair work. During this period, services remain at risk until all remedial activities are fully completed.
Thank you for your patience while we worked to restore service.
Update (14 May 2026 18:37hrs)
The specialist engineering team is currently on-site carrying out fibre repair works.
These activities are expected to continue throughout the evening. During this time, customers will experience a loss of service when we switch from the damaged fibre cable to the newly installed cable.
Further updates will be provided as soon as additional information becomes available.
The specialist engineering team is currently on-site carrying out fibre repair works.
These activities are expected to continue throughout the evening. During this time, customers will experience a loss of service when we switch from the damaged fibre cable to the newly installed cable.
Further updates will be provided as soon as additional information becomes available.
Update (14 May 2026 14:38hrs)
Our technician has applied a temporary fix while we await the attendance of specialist engineers, who will implement a permanent resolution later today.
Since the temporary fix was applied, the service has remained stable from 12:13.
Please note that in order to complete the full repair, there will be a brief service interruption while the permanent fix is carried out.
We will update further at 18:00
Our technician has applied a temporary fix while we await the attendance of specialist engineers, who will implement a permanent resolution later today.
Since the temporary fix was applied, the service has remained stable from 12:13.
Please note that in order to complete the full repair, there will be a brief service interruption while the permanent fix is carried out.
We will update further at 18:00
Update (14 May 2026 12:09hrs)
The fault has been identified as being caused by third-party works on the network. We have engaged specialist engineers to implement a fix and restore the site to full service.
Due to the ongoing third-party activity, we are required to coordinate closely with them to safely carry out the necessary remediation and bring the site back online.
We will provide a further update by 14:00.
The fault has been identified as being caused by third-party works on the network. We have engaged specialist engineers to implement a fix and restore the site to full service.
Due to the ongoing third-party activity, we are required to coordinate closely with them to safely carry out the necessary remediation and bring the site back online.
We will provide a further update by 14:00.
Update (14 May 2026 10:17hrs)
We are continuing to investigate the issue. A technician is currently en route to site and is expected to arrive by 12:00.
At present, the service is intermittently dropping out; however, we can see that the site is currently up and running.
We will provide further updates by 12:30 once the engineer is on-site and has completed initial checks.
We are continuing to investigate the issue. A technician is currently en route to site and is expected to arrive by 12:00.
At present, the service is intermittently dropping out; however, we can see that the site is currently up and running.
We will provide further updates by 12:30 once the engineer is on-site and has completed initial checks.