Planned Maintenance and Incidents
There are 8 incidents or planned maintenances that may be affecting customers on our network.
417273: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Oct 2026 08:51hrs)
Status: Currently open.
Location: Kings Cross N1 N1C.
Location: Kings Cross N1 N1C.
There is essential maintenance taking place between the hours 07:00 until 12:00 on 24/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416774: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Oct 2026 08:47hrs)
Status: Currently open.
Location: Wolverhampton WV1 WV10.
Location: Wolverhampton WV1 WV10.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 24/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416761: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Oct 2026 08:44hrs)
Status: Currently open.
Location: Birmingham B1.
Location: Birmingham B1.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 24/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416753: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Oct 2026 08:44hrs)
Status: Currently open.
Location: Wolverhampton WV8.
Location: Wolverhampton WV8.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 24/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416751: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Oct 2026 08:43hrs)
Status: Currently open.
Location: Stourbridge DY8.
Location: Stourbridge DY8.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 24/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416732: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Oct 2026 08:42hrs)
Status: Currently open.
Location: Wolverhampton WV5, DY3.
Location: Wolverhampton WV5, DY3.
There is essential maintenance taking place between the hours 06:00 until 16:00 on 24/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416188: MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2026 08:38hrs)
Status: Currently open.
Location: London SE6.
Location: London SE6.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 23/10/2026. Customers may experience an interruption of up to 2 hours to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418413: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(25 Oct 2026 01:23hrs)
Status: Closed.
Location: Burgess Hill RH15.
Location: Burgess Hill RH15.
We have a network incident in Burgess Hill RH15 affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (25 Oct 2026 01:23hrs)
This incident was closed on Sunday, October 25th, 2026 at 01:23hrs.
This incident was closed on Sunday, October 25th, 2026 at 01:23hrs.
Update (25 Oct 2026 01:23hrs)
Work to restore service was completed at 01:02 on 25/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 01:02 on 25/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (24 Oct 2026 21:32hrs)
Engineers have been dispatched to site, with an estimated time of arrival (ETA) of 01:00 on 25/10/2026.
Engineers have been dispatched to site, with an estimated time of arrival (ETA) of 01:00 on 25/10/2026.
Update (24 Oct 2026 20:00hrs)
Investigation of the fault has identified a critical hardware failure affecting services. The impacted equipment requires replacement, and an engineering team has been requested to attend site to carry out the necessary remedial work.
Further updates will be provided as soon as additional information becomes available.
Investigation of the fault has identified a critical hardware failure affecting services. The impacted equipment requires replacement, and an engineering team has been requested to attend site to carry out the necessary remedial work.
Further updates will be provided as soon as additional information becomes available.