Planned Maintenance and Incidents

There are 13 incidents or planned maintenances that may be affecting customers on our network.

413035: INCIDENT AFFECTING INTERNET SERVICES Last updated:(17 Sep 2026 18:26hrs)

Status: Currently open.
Location: Bramley RG16 RG26.

We have a network incident in Bramley RG16 RG26 affecting Internet services. Our team are looking into this and will provide an update as new information becomes available.

Please do not reset your equipment.

Update (17 Sep 2026 18:29hrs)
We have identified that the fault resides within our third-party provider's network and are actively engaging with them to investigate and resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.

411058: THIRD PARTY EMERGENCY WORKS AFFECTING SERVICES Last updated:(18 Sep 2026 08:21hrs)

Status: Closed.
Location: Devon PL19, London SN6.

There is essential third party maintenance taking place between the hours of 01:00 on 18/09/2026 through to 06:00 18/09/2026. Customers will experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Sep 2026 08:21hrs)
This Planned Maintenance was completed on Friday, September 18th, 2026 at 08:21hrs.

411867: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Sep 2026 08:20hrs)

Status: Closed.
Location: Ludlow SY8.

There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 06:00 18/09/2026. Customers will experience interruption in their services during this time.

Update (18 Sep 2026 08:20hrs)
This incident was closed on Friday, September 18th, 2026 at 08:20hrs.

411575: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Sep 2026 08:19hrs)

Status: Closed.
Location: Aylesbury HP22, HP19, HP18.

There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.

Update (18 Sep 2026 08:19hrs)
This incident was closed on Friday, September 18th, 2026 at 08:19hrs.

411573: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Sep 2026 08:19hrs)

Status: Closed.
Location: Bicester OX26, OX25,.

There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.

Update (18 Sep 2026 08:19hrs)
This incident was closed on Friday, September 18th, 2026 at 08:19hrs.

411569: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Sep 2026 08:18hrs)

Status: Closed.
Location: Bicester OX25.

There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.

Update (18 Sep 2026 08:18hrs)
This incident was closed on Friday, September 18th, 2026 at 08:18hrs.

411565: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Sep 2026 08:17hrs)

Status: Closed.
Location: Milton Keynes MK19.

There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.

Update (18 Sep 2026 08:17hrs)
This incident was closed on Friday, September 18th, 2026 at 08:17hrs.

411564: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Sep 2026 08:17hrs)

Status: Closed.
Location: Milton Keynes MK16, MK10,.

There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.

Update (18 Sep 2026 08:17hrs)
This incident was closed on Friday, September 18th, 2026 at 08:17hrs.

411563: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Sep 2026 08:16hrs)

Status: Closed.
Location: Milton Keynes MK10.

There is essential third party maintenance taking place between the hours of 23:00 on 17/09/2026 through to 07:00 18/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Sep 2026 08:16hrs)
This Planned Maintenance was completed on Friday, September 18th, 2026 at 08:16hrs.

411870: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Sep 2026 08:08hrs)

Status: Closed.
Location: Birmingham B17.

There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 06:00 18/09/2026. Customers will experience interruption in their services during this time.

Update (18 Sep 2026 08:08hrs)
This incident was closed on Friday, September 18th, 2026 at 08:08hrs.

411873: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Sep 2026 08:05hrs)

Status: Closed.
Location: Shifnal TF11.

There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 06:00 18/09/2026. Customers will experience interruption in their services during this time.

Update (18 Sep 2026 08:05hrs)
This incident was closed on Friday, September 18th, 2026 at 08:05hrs.

411003:THIRD PARTY MAINTENANCE SERVICE AFFECTING Last updated:(18 Sep 2026 07:58hrs)

Status: Closed.
Location: Watford WD7.

There is essential third party maintenance taking place between the hours of 23:00 on 17/09/2026 through to 07:00 18/09/2026. Customers will experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Sep 2026 07:58hrs)
This Planned Maintenance was completed on Friday, September 18th, 2026 at 07:58hrs.

411523: MAINTENANCE AFFECTING SERVICE Last updated:(18 Sep 2026 07:57hrs)

Status: Closed.
Location: Doncaster DN11.

There is essential maintenance taking place between the hours of 06:00 on 18/09/2026 through to 08:00 18/09/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Sep 2026 07:57hrs)
This Planned Maintenance was completed on Friday, September 18th, 2026 at 07:57hrs.