Planned Maintenance and Incidents
There are 5 incidents or planned maintenances that may be affecting customers on our network.
382771: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Feb 2026 08:12hrs)
Status: Currently open.
Location: Worcester WR5 WR2.
Location: Worcester WR5 WR2.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 20/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383196: MAINTENANCE AFFECTING SERVICES Last updated:(18 Feb 2026 08:22hrs)
Status: Currently open.
Location: Bristol BS30.
Location: Bristol BS30.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 19/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375974: MAINTENANCE AFFECTING SERVICES Last updated:(16 Feb 2026 07:52hrs)
Status: Currently open.
Location: Milton Keynes MK10, MK13, MK16, MK17.
Location: Milton Keynes MK10, MK13, MK16, MK17.
There is essential maintenance taking place between the hours of 09:00 and 16:00 Monday - Friday 16/02/2026 to 20/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384870: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(19 Feb 2026 18:02hrs)
Status: Closed.
Location: MK43 Stewartby, Wootton.
Location: MK43 Stewartby, Wootton.
We have a network incident in the Stewartby and Wootton areas affecting phone and internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (19 Feb 2026 18:02hrs)
This incident was closed on Thursday, February 19th, 2026 at 18:02hrs.
This incident was closed on Thursday, February 19th, 2026 at 18:02hrs.
Update (19 Feb 2026 18:02hrs)
We have not experienced any further issues at these sites. Voice and Internet services have been stable since midday. We are in communication with our Third-Party provider to understand the cause of the problems experienced earlier today.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We have not experienced any further issues at these sites. Voice and Internet services have been stable since midday. We are in communication with our Third-Party provider to understand the cause of the problems experienced earlier today.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (19 Feb 2026 12:33hrs)
The impact to services would have been brief. All services are now fully restored and operating as expected.
We have escalated the issue to our third-party provider for further investigation, and we will continue to closely monitor the affected sites to ensure everything remains stable.
Thank you for your patience.
The impact to services would have been brief. All services are now fully restored and operating as expected.
We have escalated the issue to our third-party provider for further investigation, and we will continue to closely monitor the affected sites to ensure everything remains stable.
Thank you for your patience.
Update (19 Feb 2026 12:19hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
384516: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Feb 2026 12:15hrs)
Status: Closed.
Location: Bedfordshire MK45.
Location: Bedfordshire MK45.
There is essential emergency maintenance taking place between the hours 08:30 until 16:30 on 19/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Feb 2026 12:15hrs)
This incident was closed on Thursday, February 19th, 2026 at 12:15hrs.
This incident was closed on Thursday, February 19th, 2026 at 12:15hrs.