Planned Maintenance and Incidents




Current Incidents

There are 3 incidents or planned maintenances that may be affecting customers on our network.

144063: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(07 Apr 2020 13:36hrs)
Status: Currently open.
Location: Cressing, Witham - CM77.
We are currently experiencing a network incident in Cressing affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (07 Apr 2020 16:07hrs)
Engineers are continuing to investigate the fault with our 3rd party provider. We will provide an update within 2 hours or as soon as information becomes available.

We apologise again for the inconvenience caused and thank you for your patience.
142184: 3RD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(07 Apr 2020 11:19hrs)
Status: Currently open.
Location: Launceston, PL15.
There is emergency 3rd party maintenance taking place between the hours of 11:20 and 13:00 on Tuesday the 07/04/2020. Customers may experience an interruption to all services for up to 20 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (07 Apr 2020 12:04hrs)
The third party engineer has found a further issue that will require an additional 20 minutes downtime to investigate this.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
143801: MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(07 Apr 2020 10:23hrs)
Status: Currently open.
Location: Great Leighs - CM3.
There is essential maintenance taking place between the hours of 08:00hrs and 17:00hrs on Wednesday 08/04/2020. Customers may experience an interruption to all services for up to 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.