Planned Maintenance and Incidents
There are 5 incidents or planned maintenances that may be affecting customers on our network.
419063: MAINTENANCE AFFECTING SERVICES Last updated:(13 Nov 2026 14:15hrs)
Status: Currently open.
Location: Wiltshire SN10.
Location: Wiltshire SN10.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Monday 16/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
419088: MAINTENANCE AFFECTING SERVICES Last updated:(13 Nov 2026 14:14hrs)
Status: Currently open.
Location: Hailsham BN27.
Location: Hailsham BN27.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Monday 16/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418643: MAINTENANCE AFFECTING SERVICES Last updated:(13 Nov 2026 14:10hrs)
Status: Currently open.
Location: Wokingham RG40.
Location: Wokingham RG40.
There is essential maintenance taking place between the hours of 09:00 and 13:00 on Monday 16/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
420186: MAINTENANCE AFFECTING SERVICES Last updated:(13 Nov 2026 14:08hrs)
Status: Currently open.
Location: Basildon SS15.
Location: Basildon SS15.
There is essential maintenance taking place between the hours of 07:00 and 16:00 on Monday 16/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
421561: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(15 Nov 2026 11:53hrs)
Status: Closed.
Location: TQ1 Torquay.
Location: TQ1 Torquay.
We have a network incident in Torquay affecting phone and Internet services. Our team are looking into this and will provide an update by 12:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (15 Nov 2026 11:53hrs)
This incident was closed on Sunday, November 15th, 2026 at 11:53hrs.
This incident was closed on Sunday, November 15th, 2026 at 11:53hrs.
Update (15 Nov 2026 11:50hrs)
Our engineer attended site and resolved a physical issue on site.
Work to restore service was completed at 10:38 on 15/11/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our engineer attended site and resolved a physical issue on site.
Work to restore service was completed at 10:38 on 15/11/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.