Planned Maintenance and Incidents
There are 11 incidents or planned maintenances that may be affecting customers on our network.
372347: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2025 08:27hrs)
Status: Currently open.
Location: Ipswich IP9.
Location: Ipswich IP9.
There is essential emergency maintenance taking place between the hours 23:00 on 10/11/2025 until 06:00 on 11/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370713: MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2025 08:26hrs)
Status: Currently open.
Location: Bishop Stortford CM23.
Location: Bishop Stortford CM23.
There is essential maintenance taking place between the hours 08:00 until 12:00 on 10/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369458: MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2025 08:24hrs)
Status: Currently open.
Location: Bedford MK40 MK44 Birmingham B12 B1 B18 B15 B61.
Location: Bedford MK40 MK44 Birmingham B12 B1 B18 B15 B61.
There is essential maintenance taking place between the hours 05:00 until 06:00 on 10/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369454: MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2025 08:22hrs)
Status: Currently open.
Location: Frome BA11 Bristol BS48 Basingstoke RG21 Bedford MK42 MK45 Bexhill TN39 Dorset BH21 CM0 B16 OX25.
Location: Frome BA11 Bristol BS48 Basingstoke RG21 Bedford MK42 MK45 Bexhill TN39 Dorset BH21 CM0 B16 OX25.
There is essential maintenance taking place between the hours 03:00 until 06:00 on 10/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369453: MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2025 08:19hrs)
Status: Currently open.
Location: Aberdeen AB51 AB15 AB21 AB32 Bedford MK45 Essex RM15 Aylesbury HP22 Scarborough YO13 Redditch B98.
Location: Aberdeen AB51 AB15 AB21 AB32 Bedford MK45 Essex RM15 Aylesbury HP22 Scarborough YO13 Redditch B98.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 10/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372147: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2025 08:16hrs)
Status: Currently open.
Location: Bedford MK45 MK40 MK44.
Location: Bedford MK45 MK40 MK44.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372130: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2025 08:15hrs)
Status: Currently open.
Location: Chesterfield S40.
Location: Chesterfield S40.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371032: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2025 08:14hrs)
Status: Currently open.
Location: Wells BA5.
Location: Wells BA5.
There is essential emergency taking place between the hours 00:00 until 06:00 on 10/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371031: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2025 08:13hrs)
Status: Currently open.
Location: Bristol BS27.
Location: Bristol BS27.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368922: THIRD PARTY MAINTENANCE AFFECTING SERVICE Last updated:(07 Nov 2025 08:12hrs)
Status: Currently open.
Location: County Durham TS28.
Location: County Durham TS28.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372609: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(07 Nov 2025 14:54hrs)
Status: Closed.
Location: Deeside CH5.
Location: Deeside CH5.
We have a network incident in the Deeside CH5 area affecting a small number of phone and Internet services. Our team are looking into this and will provide an update by 18:20.
Please do not reset your equipment.
Please do not reset your equipment.
Update (07 Nov 2025 14:54hrs)
This incident was closed on Friday, November 7th, 2025 at 14:54hrs.
This incident was closed on Friday, November 7th, 2025 at 14:54hrs.
Update (07 Nov 2025 14:51hrs)
Work to restore service was completed at 12:00 on 07/11/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:00 on 07/11/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (07 Nov 2025 11:50hrs)
Engineers have not yet arrived at the site, once they arrive they will begin their investigation.
We will provide a further update once we have more information or by 15:00 at the lates.
Engineers have not yet arrived at the site, once they arrive they will begin their investigation.
We will provide a further update once we have more information or by 15:00 at the lates.
Update (07 Nov 2025 08:16hrs)
A team of engineers are on their way to site to investigate the problem.
We do not yet have an ETA, but we will update you again as soon as we have more information or by 12:00 at the latest.
A team of engineers are on their way to site to investigate the problem.
We do not yet have an ETA, but we will update you again as soon as we have more information or by 12:00 at the latest.
Update (06 Nov 2025 23:58hrs)
Engineers have visited site this evening and have found ongoing building works in a fenced off area, that have impacted some fibre optic cables.
Engineers will re-visit site in the morning.
We will update you again by 09:00 07/11/2025.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Engineers have visited site this evening and have found ongoing building works in a fenced off area, that have impacted some fibre optic cables.
Engineers will re-visit site in the morning.
We will update you again by 09:00 07/11/2025.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (06 Nov 2025 18:53hrs)
We are still waiting for our engineer to reach site. Their current ETA is 21:30.
We apologise for there being no new information.
We will update you again by 21:30.
We are still waiting for our engineer to reach site. Their current ETA is 21:30.
We apologise for there being no new information.
We will update you again by 21:30.