Planned Maintenance and Incidents
There are 11 incidents or planned maintenances that may be affecting customers on our network.
408892: MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2026 08:42hrs)
Status: Currently open.
Location: Bradford BD16.
Location: Bradford BD16.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Monday 24/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409592: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2026 08:38hrs)
Status: Currently open.
Location: London SM6.
Location: London SM6.
There is emergency maintenance taking place between the hours of 09:00 and 17:00 Monday 24/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409030: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2026 08:34hrs)
Status: Currently open.
Location: Kenilworth CV8.
Location: Kenilworth CV8.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 24/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407539: MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2026 08:53hrs)
Status: Closed.
Location: Birmingham B16.
Location: Birmingham B16.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Aug 2026 08:53hrs)
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:53hrs.
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:53hrs.
406949: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2026 08:53hrs)
Status: Closed.
Location: Kenilworth CV8.
Location: Kenilworth CV8.
There is essential third party maintenance taking place between the hours of 00:00 and 08:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Aug 2026 08:53hrs)
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:53hrs.
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:53hrs.
400983: MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2026 08:46hrs)
Status: Closed.
Location: Ebbsfleet DA10.
Location: Ebbsfleet DA10.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Aug 2026 08:46hrs)
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:46hrs.
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:46hrs.
406516: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2026 08:44hrs)
Status: Closed.
Location: Haltwhistle NE49.
Location: Haltwhistle NE49.
There is essential third party maintenance taking place between the hours of 01:00 and 06:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Aug 2026 08:44hrs)
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:44hrs.
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:44hrs.
386040: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2026 08:22hrs)
Status: Closed.
Location: Bexhill TN39 Bexhill On Sea TN40 Hastings TN34, TN37.
Location: Bexhill TN39 Bexhill On Sea TN40 Hastings TN34, TN37.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Aug 2026 08:22hrs)
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:22hrs.
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:22hrs.
403966: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2026 08:04hrs)
Status: Closed.
Location: Exmouth EX8.
Location: Exmouth EX8.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Aug 2026 08:04hrs)
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:04hrs.
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:04hrs.
403967: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Aug 2026 08:02hrs)
Status: Closed.
Location: Colyton EX24.
Location: Colyton EX24.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 21/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (21 Aug 2026 08:02hrs)
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:02hrs.
This Planned Maintenance was completed on Friday, August 21st, 2026 at 08:02hrs.
409817 INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(21 Aug 2026 00:18hrs)
Status: Closed.
Location: St Austell PL25.
Location: St Austell PL25.
We have a network incident affecting some phone and internet services. Our team are looking into this and will provide an update by 19:00pm.
Please do not reset your equipment.
Please do not reset your equipment.
Update (21 Aug 2026 00:18hrs)
This incident was closed on Friday, August 21st, 2026 at 00:18hrs.
This incident was closed on Friday, August 21st, 2026 at 00:18hrs.
Update (21 Aug 2026 00:17hrs)
Work to restore service was completed at 23:20 on 20/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 23:20 on 20/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (20 Aug 2026 21:32hrs)
Our fibre engineer has arrived on-site and is performing checks on a suspect broken fibre.
We will update you again by 22:30.
Our fibre engineer has arrived on-site and is performing checks on a suspect broken fibre.
We will update you again by 22:30.